Concierge & DPC
Concierge practices need flawless member service. See how AI reception handles membership verification, direct access calls, and member intake without hiring additional staff.
The system looks up membership status and tier during intake, so your staff know exactly who they're speaking to and what level of access that member holds.
Members calling for same-day or urgent slots are routed with full context. The AI captures the member's stated need and medical history summary, then notifies your provider or care coordinator immediately.
New members are walked through intake on the call and return a comprehensive health summary ready for your staff to review and file into the chart.
Your concierge team handles calls that truly need judgment. Routine renewals, appointment requests, and member check-ins flow through the AI, freeing staff for relationship-building tasks.
Member intake captured
Health history, medications, and contact details recorded during the call and returned as a structured summary for your staff to review and file
EMR integrations
Membership data and appointments sync into your practice management system; named integrations include athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed
Member tier routing
Calls routed based on membership level and availability—priority tiers honored automatically
Yes. The system integrates with your EMR or practice management system, so when a caller provides their name or phone number, the AI can look up their membership status and tier. If they're not in your system, the AI can offer new member intake or direct them appropriately.
The AI can answer common scripted questions about renewal dates, membership tiers, and billing contacts. For complex billing disputes or changes, the call is escalated to your concierge or billing team with full context captured during the conversation.
The AI captures the member's reported symptoms and health concern, then immediately escalates to your provider or triage nurse. The structured summary is sent to your team so they can review context before picking up the call.
Yes. MedReception integrates with named EMR and practice management platforms including athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Appointment bookings and new member demographics (name, date of birth, phone, contact details) are written to your system; health history and other clinical details are captured during the call and returned as a structured summary for your staff to review and file.
Absolutely. Your concierge practice's specific membership tiers, access rules, and messaging are configured during setup. The AI is trained on your practice's model so it sounds and acts like part of your team.
Specialty
AI receptionist for concierge and dpc practices
Broader overview of DPC and concierge practice reception workflows.
Next step
Taking load off the front desk
Where front-desk time actually goes.
Workflow
Patient intake
Learn how structured member intake flows into your EMR and charts.
Workflow
Call routing and triage
See how priority routing works for direct-access member calls.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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