Concierge Practice
Concierge practices operate with intentionally limited panels. Discover how AI receptionists verify membership, handle non-member inquiries gracefully, and keep your panel size stable while maximizing member satisfaction.
By verifying membership on every call, you ensure that only enrolled members book your physicians' time. Non-members are politely redirected, protecting your intentional panel cap.
When a slot opens due to cancellation, the AI can automatically notify members on a waitlist, or your team can use the AI's suggested backfill list to reach out. No capacity is lost to administrative delay.
If your concierge model includes premium or platinum tiers with different access rules, the AI understands those rules and applies them during booking. Standard members may see longer lead times; premium members book same-day or next-day slots per your rules.
Non-member calls expressing interest in joining are logged with full context (chief reason, when they want to join, any referral source) and routed to your business development team. No lead is lost.
Membership verified at call start
Non-members identified and handled per protocol
Cancellation slots filled via automated workflow
Waitlist members notified and rebooked without staff intervention
Member tier rules enforced
Scheduling respects concierge tier and access privileges
Structured call logging
Every call logged for compliance, billing, and panel analysis
The AI verifies that the caller is not in your member roster and politely explains that the practice operates on a concierge model. The caller is offered information about joining (redirected to a landing page, email, or phone number for enrollment inquiries), or invited to contact a partner practice if applicable.
Yes. You configure member tiers (standard, gold, platinum) in your practice settings, and the AI applies tier-specific rules during booking. For example, platinum members might book same-day slots; standard members might see 2–3 day lead times. The AI respects these rules automatically.
When a member cancels, the AI logs the open slot and can notify members on your waitlist (via SMS or email, per your preference). Alternatively, your staff can use the AI's suggested backfill list to reach out manually. Either way, the slot is not lost.
Yes. If a non-member caller expresses interest in joining, the AI captures their contact info, reason for inquiry, timeline, and any referral source. This summary is logged and can be routed to your business development or enrollment team.
All calls are logged with member ID, appointment details, and timestamps. This creates a complete audit trail for compliance purposes. Your team can pull reports on new-member enrollment, cancellations, and call volume to support billing, credentialing, or quality reviews.
The AI is configured with your full tiering structure. You can define different scheduling rules, access windows, and escalation protocols for each tier. The AI applies the correct rules based on the member's tier at the time of the call.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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