Workflow

AI receptionist pre-trained for dermatology, orthopedics, pediatrics, psychiatry, and other clinic specialties

The AI receptionist learns clinic-specific intake protocols, chief complaint patterns, and triage rules for your specialty. Dermatology clinics ask about lesion duration; orthopedic clinics ask about mechanism of injury; psychiatry clinics screen for suicidality. One configuration per practice type.

Pre-trained question sets and workflows for 20+ medical specialties
Asks for specialty-relevant chief complaints and symptoms first
Routes calls by specialty-specific urgency (e.g., acute orthopedic injury vs. routine follow-up)
Handles multi-specialty groups with different intake requirements per department
Learns practice-specific templates over time
Works alongside specialty EMRs and practice management systems

How it pays back

No generic intake questions

Dermatology patients don't get asked about orthopedic injury; psychiatry patients aren't asked about allergy history. Each call is relevant and efficient.

Faster triage for specialty urgency

Psychiatry: suicidal ideation gets immediate escalation. Orthopedics: acute knee swelling gets priority over chronic pain follow-up. Pediatrics: fever and difficulty breathing go to the doctor.

Better new patient information

Specialty-trained AI captures the exact details clinicians need first, so staff spend less time phone-tag and more time reviewing ready-to-file summaries.

Multi-specialty clinics, one system

A shared practice with dermatology, plastics, and general surgery uses one AI receptionist with three different intake workflows—one system, lower cost.

Specialty urgency routing

Triage rules reflect clinical priorities for each specialty

Works alongside specialty systems

Compatible with specialty-specific practice management and EMR platforms

Custom templates per practice

Configure or modify questions and workflows to match your protocols

Frequently asked questions

Which specialties are supported?

Dermatology, orthopedics, pediatrics, primary care, psychiatry, physical therapy, chiropractic, dentistry, ophthalmology, urology, OB/GYN, gastroenterology, pain management, behavioral health, urgent care, ASCs, and others. Check the specialties page for a full list.

Can I customize the questions for my clinic?

Yes. The specialty template is a starting point. You can add, remove, or modify questions to match your specific intake protocol and clinical needs.

How does the AI know which questions to ask first?

The specialty template prioritizes questions by clinical relevance. For orthopedics, it asks about injury mechanism and location before pain level. For dermatology, it asks about lesion appearance and duration.

Does it work for multi-specialty practices?

Yes. You can assign different intake templates to different departments or providers. A caller to the ortho clinic gets ortho questions; a caller to the derm clinic gets derm questions.

What if my specialty isn't on the pre-built list?

You can start with a similar specialty template and customize it, or work with the MedReception team to build a custom configuration for your practice type.

Does specialty training improve over time?

Yes. As the system handles more calls in your specialty, it learns your practice's patterns and can be refined further to improve triage and intake relevance.