Specialty

AI receptionist for urgent care, walk-in clinics, and minor injury units across Canada

PIPEDA and PHIPA-compliant AI receptionist built for high-volume urgent care and walk-in clinic workflows. Routes calls, books appointment slots, and captures chief complaints and triage data.

Routes urgent and emergent calls to 911 or nearest emergency department
Books urgent care appointment slots and manages waitlist
Captures chief complaint, onset, severity on the call for triage
Handles high-call-volume periods (evenings, weekends, holidays)
Integrates with urgent care EMRs including eClinicalWorks
Escalates chest pain, difficulty breathing, and other red-flag symptoms

How it pays back

Reduces front desk bottleneck during peak demand

Urgent care clinics see waves of walk-ins and callers. AI reception fields calls, screens for emergencies, and books appointment slots while staff focus on seeing patients.

Improves triage accuracy with structured data

The AI receptionist asks standardized questions about chief complaint, symptom onset, and severity. This information is captured as a structured summary for clinical staff to review before the patient is seen.

Diverts life-threatening cases to 911

Red-flag symptoms (chest pain, difficulty breathing, altered consciousness) trigger immediate 911 routing and escalation to on-site clinical staff.

Fills urgent appointment slots faster

Reduces phone wait time and ensures urgent care capacity is used efficiently. Patients are seen sooner, reducing dwell time in waiting room.

Structured intake capture

Chief complaint, onset, severity, and vital signs questions

Named EMR integrations

Works with urgent care platforms including eClinicalWorks

Frequently asked questions

How does it decide between urgent care appointment vs. 911?

You configure red-flag keywords and phrases. If the caller reports chest pain, difficulty breathing, severe bleeding, loss of consciousness, or similar symptoms, the system immediately routes to 911 and alerts on-site staff. For lower-acuity complaints, it books an urgent care slot or advises on next steps.

Can it handle patients who call vs. walk in?

Yes. The AI receptionist answers calls, books appointment slots, and captures intake. Walk-in patients still check in at the front desk, but their paperwork is faster because call volume is reduced and front desk staff are not overwhelmed.

Does it capture chief complaint and triage data?

Yes. The AI receptionist asks 'What brings you in today?' and related follow-up questions. It captures symptom onset, severity, and other pertinent information. This is returned as a structured summary for clinical staff to review before the patient is roomed.

Which EMRs work with urgent care clinics?

MedReception integrates with named urgent care platforms including eClinicalWorks. Appointment bookings and new patient demographics sync to your EMR; chief complaint and triage data are returned as a structured, EMR-pasteable summary for staff review and filing.

How does it handle after-hours and weekend calls?

If your urgent care is 24/7, the AI receptionist answers every call and books appointments. If you have limited hours, after-hours calls can be routed to an on-call manager, answering service, or message line. You set the routing rules.