ENT Practices
ENT practices in Mesa field cancellation and reschedule requests throughout the day and after hours. MedReception AI answers every call, books the change directly into your EMR, and confirms the new appointment with the patient, freeing your staff to focus on clinical work.
When a patient calls to cancel or move an appointment, Katie answers immediately and processes the change into your EMR. No voicemail tag, no callback loop, no manual entry by your staff. The patient gets a confirmation text with their new appointment time.
Rescheduling calls are routed to AI during peak hours and after hours. Your team handles the work that requires a human touch: greeting patients in the waiting room, managing insurance questions, and supporting the clinical workflow.
MedReception is configured for your providers, your EMR, and your cancellation policies during onboarding. As your practice evolves, our team edits and optimizes your setup at no extra cost, for life.
Your AI receptionist is not locked into one EMR. If you move to a different system, your AI setup moves with you. No rebuild, no renegotiation.
Every cancellation and reschedule answered
No missed requests, no voicemail backlog
Changes written to your EMR automatically
Your schedule stays accurate; no manual double-entry
Patient confirmation sent immediately
Reduces confusion and last-minute no-shows
13+ EMR integrations ready
Works with your system; custom integration available for others
During onboarding, we configure routing rules so calls are matched to the patient's provider or the provider the patient is asking about. If a patient says 'I need to reschedule with Dr. Smith,' the appointment change goes into Dr. Smith's schedule. You control the routing rules, and our team can adjust them anytime.
Katie handles both in one call. She removes the old appointment and books the new one, then sends a confirmation text with the new date and time. Both changes are written to your EMR.
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, Accuro, pMD, PS Suite, and Nextech. If you use a different EHR, custom integration is available. Book a demo and we will scope yours.
Launch takes about one week from signup. Your EMR connection and phone number are ready in one to three days. Registering the number for patient texting takes about five business days.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA with your practice. Cancellation and reschedule calls are handled inside MedReception, which meets all applicable compliance requirements for US practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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