Specialty
Handle high call volume, urgent intake calls, and medication-assisted treatment scheduling with an AI receptionist built for addiction medicine workflows.
Every inbound call is answered. Urgent or high-risk situations are flagged and escalated to clinical staff without delay, ensuring critical patients reach the right person immediately.
New patients entering treatment provide structured information during their first call. Demographics, insurance, and consent are captured and returned as a summary your staff reviews and files in the patient record.
MAT appointments, follow-up calls, and recovery plan check-ins are scheduled and confirmed automatically. Appointment bookings and patient demographics are written to your EMR; all captured information is returned as a structured summary for your staff to review.
Your clinical and administrative staff focus on patient care and treatment planning, not answering routine calls and scheduling requests. After-hours and weekend calls are handled without voicemail.
Every call answered
Day or night, no missed intakes or urgent escalations
Urgent calls routed immediately
Crisis and high-risk calls escalated to clinical staff
Structured intake on first contact
Patient demographics and insurance captured and ready for review
HIPAA-aligned, BAA included
Compliant with healthcare privacy and security regulations
Crisis calls, expressions of suicidal or self-harm intent, and other urgent clinical situations are detected and immediately escalated to your clinical staff or on-call provider. The system prioritizes these calls above all others and ensures direct human contact.
Yes. The system can confirm appointment availability, capture patient preferences, and book MAT visits into your calendar. Follow-up and reminder calls are also automated, reducing no-shows and keeping patients engaged in their treatment plan.
The system captures name, date of birth, phone number, insurance information, and screening questions relevant to your intake workflow. This structured summary is returned to your staff for review and filing in the patient record. Insurance details and consent forms are handled by your staff.
Yes. The system works alongside major EHRs including eClinicalWorks, athenahealth, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, and Office Ally. Appointment bookings and patient demographics write to your EMR; structured clinical summaries are returned as a summary for your staff to review and document.
Yes. The system answers after-hours, weekend, and holiday calls. Urgent situations are routed to your on-call provider or crisis line. Non-urgent calls are captured and scheduled for follow-up during business hours.
Yes. The system is HIPAA-aligned and includes a Business Associate Agreement (BAA). It handles 42 CFR Part 2 (substance use treatment records) with the same care as all other protected health information, and your staff retains full control over clinical documentation and patient records.
Next step
How it differs by specialty
What changes between specialties.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Core Workflow
Patient intake
How structured intake and EMR integration work across all practices.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
Workflow
Call routing and triage
Urgent escalation and routing protocols for clinical calls.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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