Migraine Care

Automate preventive migraine medication refills and refill-related appointment bookings

Patients call for preventive medication refills (beta-blockers, anticonvulsants, CGRP antagonists). AI captures the request, verifies the patient, and routes refills to clinician approval or books a refill visit if needed.

How it pays back

Routine refills cleared without front desk triage

Standard preventive refill? AI handles intake and routes to clinician for e-sign. Pharmacy fills within hours. No callback loop.

Refills requiring follow-up get scheduled automatically

Valproate, topiramate, and CGRP antagonists often need periodic labs or monitoring visits. AI identifies these and books the patient for a refill visit before releasing the refill.

Prior auth flagged and tracked

If a preventive medication requires insurance pre-approval, AI notes it and routes to your prior auth team. Patient is informed of status on the call.

Patient never has to call twice

Refill + monitoring appointment booked in one call. Patient has clarity on when to expect the refill and when the follow-up visit is scheduled.

Refill requests answered immediately

No voicemail tag, no callback needed

Routine refills to clinician in seconds

Structured request reaches provider with all intake detail

Monitoring visits auto-booked

Preventives requiring labs or follow-up are scheduled before refill approval

Prior auth tracked and flagged

Insurance requirements captured and routed to your auth team

Frequently asked questions

What preventive migraine medications does the AI recognize?

The AI is trained on common migraine preventives including beta-blockers (propranolol, timolol), anticonvulsants (topiramate, valproate), tricyclics (amitriptyline), and CGRP antagonists (erenumab, fremanezumab, eptinezumab). Your clinic can add custom medications or protocols.

How does the AI know if a refill needs a follow-up visit?

You define monitoring rules by medication. For example: valproate requires liver function labs every 6 months; topiramate requires annual eye exams. When the AI detects a refill for a monitored medication and the last visit was beyond the recommended interval, it flags the need for a follow-up appointment and books it before approving the refill.

Can the AI check insurance coverage during the call?

The AI can verify whether a medication typically requires prior auth based on your clinic's insurance rules. If auth is needed, the request is routed to your prior auth team and the patient is informed on the call. The AI captures the insurance information from the call for your staff to verify and file.

What if the patient is due for a medication change?

If the patient is requesting a refill but your clinic notes indicate the medication is due for review or change, the system can flag it for clinician review instead of auto-approving. The clinician can then reach out to discuss alternatives or adjustments before releasing the refill.

Does the refill request go into the EMR?

Appointment bookings and patient demographics (name, DOB, phone) sync directly to your EMR. The refill request itself—medication, quantity, date, and refill history—is captured on the call and returned as a structured, EMR-pasteable summary for your staff to review and file into the chart.