Cardiology
When your team is with patients, incoming calls go unanswered. MedReception's AI receptionist answers immediately, collects new patient data on the call, and either books the appointment or routes the caller to your staff. No missed revenue. No voicemail tag-backs.
By MedReception AI, physician-built by Paul Toomey, MDPublished
A cardiology patient calling with chest pain symptoms or a referral from another physician does not reach voicemail. Katie answers right away, qualifies the caller, and either books them or escalates to your team if urgency rules apply. The call is never lost.
The AI asks about angina, palpitations, shortness of breath, prior cardiac events, current beta-blockers or anticoagulants, and family history. All answers are structured and ready for your staff to paste into the chart. No manual transcription.
New patient demographics and appointment bookings write directly to your EMR (athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech). Staff review the intake summary and file it once. No double entry.
You set the rules. If a caller reports acute chest pain or other red-flag symptoms, the AI escalates to your team or on-call provider immediately. Routine new patient calls are booked. Your staff handles only what needs your staff.
Every call answered
No voicemail, no hold queue, no missed appointments
Cardiology intake captured
Cardiac history, medications, risk factors, and reason for visit in one call
EMR-ready summaries
Structured data your staff reviews and files, not transcribed by hand
Urgent escalation rules you set
High-acuity callers routed to your team or on-call provider on your schedule
You set escalation rules. If the AI detects keywords you define (chest pain, severe shortness of breath, etc.), the call routes immediately to your staff or on-call provider. Routine new patient calls are booked. Your team decides the clinical response.
Yes. Appointment details and new patient demographics (name, DOB, phone, address) write directly to your EMR. The intake summary (cardiac history, medications, symptoms, risk factors) is returned as structured text for your staff to review and file. Insurance information and any uploaded documents are captured and handed to your team for entry.
Katie still answers every call, handles intake, and captures all data. Your staff enters the appointment booking and charts. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. Our team handles the entire setup.
Yes. Every practice gets free lifetime edits and optimization. Your team tells us which questions matter most, and we update the AI's script. No extra cost, no wait.
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