Mental Health

Mental health callers don't reach voicemail. They reach Katie, instantly, any time of day or night.

Mental health practices in Mesa field urgent calls outside business hours and miss them to voicemail. MedReception AI answers every after-hours call instantly, captures intake on the phone, and routes crisis or safety concerns to on-call staff. No call goes unanswered. No intake is lost.

Instant answering 24/7: no voicemail, no hold queue, no missed calls
Safety-first routing: urgent flags escalate to your on-call clinician per your rules
Intake captured during the call: presenting concern, medication list, allergies, prior treatment, insurance
Structured summaries ready for your staff or EMR when the patient arrives or calls back
Multilingual support: English, Spanish and more for your Mesa community
HIPAA compliant, verified by Compliancy Group, BAA included

How it pays back

Crisis calls are never missed

After-hours callers reach a live voice immediately. Katie asks the right intake questions, flags safety concerns per your protocols, and escalates to your on-call provider if needed. Your clinician decides what happens next; the AI routes and captures, never makes clinical decisions.

Intake happens on the phone, not at the desk

New callers and returning patients provide presenting concern, medication, allergies, prior hospitalizations and insurance during the call. MedReception returns a structured summary your staff can paste into the chart or hand to the clinician. No paper forms, no desk bottleneck.

Your practice rules control every call

You set the intake questions, the escalation triggers, the provider routing and the after-hours availability. If a caller mentions suicidal ideation, self-harm or acute crisis, your rules tell Katie to escalate. You stay in control; the AI executes your workflow.

Integrates with your EHR and phone system

MedReception integrates with athenahealth, eClinicalWorks, Elation, SimplePractice, TherapyNotes, Jane and 7 more EMRs. Appointment bookings and new patient demographics sync automatically. If you use a different EHR, custom integration is available; book a demo and we will scope yours.

Every call answered

No voicemail dead ends, no missed after-hours intake

Urgent calls escalated

Your rules trigger instant routing to on-call staff

Structured intake captured

Presenting concern, meds, allergies and history ready for the chart

13+ EMR integrations

Bookings and new patient data sync to your system

Frequently asked questions

How does MedReception handle a mental health crisis call after hours?

Katie answers instantly and follows your intake script. If the caller mentions suicidal ideation, self-harm, or another trigger you define, Katie escalates the call to your on-call clinician immediately. Your clinician hears the caller and decides whether to schedule an urgent visit, call 911, or refer to crisis services. The AI never makes that decision; it routes and escalates per your rules.

What happens if a caller reaches us during business hours and then calls back after hours?

During the day, Katie answers and routes to your team as usual. After hours, if they call back, Katie answers again and captures any new information or concerns. If they are already in your system, Katie can pull their record and ask only what is new or urgent. Your staff reviews the after-hours summary in the morning.

Can Katie handle intake for established patients calling for refills or appointment changes after hours?

Yes. Katie can ask what the call is about, confirm contact info, and route to the right provider or your callback list. If it is a routine refill request, she captures the request and medication name. If it is urgent, she escalates. Your clinical staff makes the final decision on refills or schedule changes.

Does MedReception work with my EHR?

MedReception integrates with SimplePractice, TherapyNotes, Jane, Elation, eClinicalWorks, athenahealth and 7 others. Appointments and new patient demographics sync automatically. If you use a different EHR, custom integration is available; book a demo and we will scope yours. Either way, Katie answers every call and captures intake; your staff enter bookings into any system.

How long does it take to launch MedReception for my Mesa practice?

Launch takes about one week from signup. Your phone number and EHR connection are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. Our onboarding team builds your intake script and escalation rules with you; you do not configure it yourself.