Implementation
The full implementation path from first scoping call to live phone line — scoping, configuration, integration, testing and launch.
Implementation follows a phased approach, allowing your team to adapt to AI-assisted workflows without overwhelming change. Pilot programs let you test and refine before full rollout.
Dedicated technical teams manage connection to your specific EHR, ensuring seamless data flow and compliance from day one—no integration gaps or manual workarounds.
The AI is configured to match your practice's unique needs—specialty-specific intake, provider availability rules, call routing logic, and patient communication preferences.
Comprehensive onboarding ensures your team understands how to work alongside the AI, when to escalate, and how to optimize the system based on real-world usage.
Pre-deployment assessment
Current workflows mapped; opportunities and risks identified
EMR integration certified
Direct, compliant connection to your EHR platform
Phased deployment options
Pilot, gradual expansion, or full immediate rollout based on readiness
Continuous optimization
Post-launch monitoring, feedback collection, and AI model refinement
Most practices go live within 2–4 weeks, depending on EMR integration complexity, customization scope, and internal approval timelines. A detailed project timeline is created during the kickoff phase.
We integrate directly with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. If your EHR is not on this list, we assess technical feasibility for alternative data-sync methods during discovery.
No. The AI assistant typically integrates with your existing phone system via SIP, API, or VoIP forwarding. Most practices require no hardware changes.
Training is usually 2–4 hours of onboarding plus ongoing support resources. Staff learn how to escalate calls, review AI interactions, and provide feedback to refine the system.
Yes. Many practices pilot after-hours answering first, then expand to daytime coverage. This allows your team to gain confidence before full deployment.
Process
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Integration
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Strategy
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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