Pre-Registration

Pre-Registration Completed on the Phone

Move registration off the waiting room and onto the booking call, so patients arrive ready and the front desk is not collecting details at check-in.

AI conducts conversational intake that covers insurance, medical history, and visit reason during scheduling call or voicemail
Responses automatically map to AdvancedMD patient record fields, eliminating duplicate data entry
Captures consent, HIPAA acknowledgment, and emergency contact information inside MedReception, HIPAA compliant and verified by Compliancy Group
Streamlines front-desk check-in for pre-registered patients by eliminating duplicate data entry
Flags missing or inconsistent information for staff review before appointment day
Works before-hours, allowing new patients to complete intake on their schedule

How it pays back

Faster Front-Desk Check-In

Patients who completed AI intake arrive to find their records already loaded in AdvancedMD. Staff verifies instead of re-entering data, speeding admission.

Improved Data Quality

Conversational AI catches incomplete or conflicting information during intake, flagging it for clarification rather than leaving gaps in AdvancedMD records.

Better Insurance Verification

AI collects insurance details during intake and flags them for your billing staff to review before the appointment.

Reduced No-Shows

Patients who invest time in pre-registration intake are more engaged. Appointment reminders reinforce the commitment and reduce cancellations.

Structured intake capture

Medical history and insurance collected conversationally

HIPAA-aware by design

Consent and privacy acknowledgments built into workflow

Direct AdvancedMD population

Intake data flows automatically to patient records

Frequently asked questions

What information does the AI collect during intake?

The AI asks for demographics, insurance, medical history, current medications, allergies, emergency contacts, and reason for visit. Your AdvancedMD templates define which fields are required.

Does the AI understand complex insurance plans?

The AI collects insurance card details and stores them in AdvancedMD. For complex coverage questions, it notes flags for your billing team to review before the appointment.

How does it handle patients who don't want to provide information over the phone?

The AI offers alternatives: patients can decline phone intake and complete a digital form link, or choose to provide information at check-in. This flexibility maximizes participation.

Can it verify patient identity before collecting sensitive data?

Yes. The AI can ask security questions or use last-four-of-SSN verification to confirm identity before collecting medical and insurance information.

What happens if a patient already exists in AdvancedMD?

The AI identifies returning patients and updates their record with new information rather than creating duplicates, ensuring AdvancedMD data remains clean.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

Book a Demo Contact Us

Want the numbers first? See plans and pricing