After-Hours Support
Never miss a call again. Your AdvancedMD-connected AI receptionist answers 24/7, handles routine questions, books appointments, and escalates urgent cases to on-call staff.
Patients who call after office hours can book appointments, reducing missed opportunities and ensuring your practice remains accessible when others aren't.
AI screens and handles routine calls, so on-call providers only receive genuinely urgent cases that need immediate clinical attention.
Morning staff log in to find all overnight calls summarized in AdvancedMD, new appointments already confirmed, and urgent cases flagged with clinical context.
Callers hear a professional greeting and get assistance instead of voicemail. Even if they can't book, they feel heard and supported.
Appointments booked instantly
After-hours booking syncs to AdvancedMD in real time
Urgent cases escalated immediately
On-call provider reached with full patient context
All calls recorded and searchable
Complete overnight transcript linked to patient record
Yes. The AI has access to your practice information and can answer FAQs, provide directions, explain billing policies, and direct patients to resources without requiring staff involvement.
During setup, you define on-call schedules and backup protocols in AdvancedMD. The AI reads this data and routes urgent calls to the correct on-call provider or answering service.
Routine calls are handled entirely by AI (appointment changes, billing questions, office information). If the AI detects a clinical concern or the patient asks to speak with someone, it can escalate to on-call staff or create a high-priority callback.
Bookings go into AdvancedMD immediately. The patient receives a confirmation and the appointment appears on the provider's calendar, so there's no risk of double-booking or dropped confirmations.
A dashboard and email summary report all overnight activity—calls received, appointments booked, urgent cases escalated, and caller feedback. Detailed call transcripts are available in AdvancedMD for review or training.
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