AdvancedMD Practices
MedReception AI answers your practice's calls around the clock, captures patient intake and messages, and hands your staff a structured summary to review and file in AdvancedMD. No more missed calls, no voicemail backlogs, no after-hours gaps.
Front desks field heavy call volume and hold times cause hang-ups. MedReception answers every call right away, routes urgent cases to your on-call provider, and handles routine questions (hours, directions, appointment changes) without staff involvement. Callers never reach voicemail.
The AI gathers chief complaint, symptoms, allergies, medication list, insurance details, and caller demographics on every call. Your staff receives a clean, EMR-ready summary they review and file in AdvancedMD themselves. No clinical decisions made by the AI; your clinicians stay in control.
MedReception is not a plug-and-play platform. Your AI is built to your specialty, your call workflows, your escalation rules, and your AdvancedMD processes. White-glove onboarding and a real team ensure the system fits your practice. Edits and optimization are free for life.
Your AI receptionist is independent of AdvancedMD. If your practice moves to another EHR in the future, your AI moves with you. Custom integration available for other systems; you don't rebuild from scratch.
Every call answered
Day or night, no voicemail dead ends or hold queues
Structured intake captured
Patient details, symptoms, and messages returned as a summary for your staff to review and file
Urgent calls escalated
Routed to on-call providers or contacts based on your rules
Works alongside AdvancedMD
MedReception captures and summarizes; your staff reviews and enters into AdvancedMD. Custom integration available for other workflows.
MedReception answers calls and captures patient intake as a structured summary. Your staff reviews the summary and enters it into AdvancedMD. This keeps your clinicians in control of what goes into the chart and ensures nothing is auto-filed without review. Custom integration available if your workflow requires a different approach.
The AI gathers name, date of birth, phone, and chief complaint on the call. Your staff receives a clean summary and creates the new patient record in AdvancedMD. Appointment requests are captured and handed to your scheduling team.
You set escalation rules: the AI routes calls flagged as urgent to your on-call provider or designated contact with the full call summary. Your clinician decides next steps. The AI does not diagnose or make clinical decisions.
Yes. MedReception is custom-built per practice, not a template. Your onboarding team works with you to map your call types, escalation rules, intake questions, and AdvancedMD workflows. Edits and optimization are free for life.
Your AI receptionist is independent of AdvancedMD and portable to other EMRs. You keep your AI and your workflows; no rebuild needed.
Related
The Record an After-Hours Call Leaves: Transcripts, Notes and Continuity
The conversation at 1 a.m. is only useful if it survives to the clinic.
Related
Phone Accessibility as a Patient Acquisition Growth Lever for Medical Practices
Practices with accessible phone systems acquire patients 3× faster and retain them longer.
Related
How Missed Calls Cost Medical Practices Patients and Revenue
Missed calls are a silent revenue killer for medical practices.
Related
After-Hours Calls Answered for AdvancedMD Practices
AdvancedMD practices lose after-hours calls to voicemail or traditional answering services that don't know your patients or your workflows.
Related
Protecting On-Call Clinicians After Hours
Most after-hours calls do not need a clinician. Filtering the routine ones so the on-call provider is interrupted only when it matters.
Related
AdvancedMD 24/7 Call Handling and After-Hours AI Receptionist
Let MedReception AI handle after-hours and weekend calls for your AdvancedMD practice.
Next step
AI receptionist for AdvancedMD
How the receptionist works alongside AdvancedMD.
Next step
After-hours call handling
How calls are answered outside opening hours.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
