8x8 Triage
The AI receptionist monitors inbound 8x8 calls for urgent and emergency language, flags high-risk symptoms, and immediately escalates to your on-call team or emergency protocols.
The AI listens for urgent keywords and symptomatic patterns. A caller reporting chest pain or difficulty breathing is flagged and escalated in seconds, not minutes.
Urgent callers don't hit your voicemail. The AI detects the emergency, alerts your on-call provider via 8x8 or callback, and stays on the line with the caller.
When the AI escalates an urgent call, it provides the on-call provider with a summary of symptoms, caller info, and call recording. Your provider has context before picking up.
After hours, weekends, holidays: your 8x8 main line is monitored for emergencies. Urgent calls trigger your on-call protocol without your staff needing to answer first.
Urgent calls escalated immediately
Emergency keywords and symptoms detected in real time
On-call provider alerted via 8x8 or callback
Direct routing to on-call team without voicemail dead-ends
Clinical summary provided with escalation
Symptoms, caller details, and call recording sent to provider
The AI flags calls mentioning chest pain, difficulty breathing, severe allergic reaction, unconsciousness, heavy bleeding, suspected stroke, or other life-threatening symptoms. You can customize urgent keywords for your practice.
The AI can route urgent calls directly to an 8x8 extension or callback number assigned to your on-call provider. You configure on-call routing in your settings.
The on-call provider receives caller name and phone, chief complaint, and reported symptoms as a structured summary and call recording. Your provider reviews this context and decides next steps.
Yes. After-hours calls to your 8x8 main line are monitored for urgent keywords. Emergencies are escalated to your on-call provider immediately.
The AI listens for symptom language, not just the word 'urgent.' A caller describing chest pain or severe symptoms is flagged even if they don't say it's an emergency.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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