Intake & Triage
During intake, the AI asks about rash location, duration, spread, itching, or post-procedure changes. Based on answers, the call is routed to the appropriate provider tier or urgent queue.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Providers see structured history before the patient walks in; chair time focuses on exam and treatment.
High-acuity cases are flagged and moved to urgent slots; routine cases are scheduled in routine blocks.
Intake data is complete and ready for the provider to review before the patient arrives.
Structured intake ensures all relevant history is captured and documented consistently across the practice.
Structured intake captured on call
Chief complaint, duration, location, spread, itching, prior treatments all recorded
Routed by clinical severity
Rule-out cancer, post-procedure, acute, or chronic workflows trigger appropriate next steps
Intake summary for EMR filing
Staff review and approve the structured summary; it becomes part of the chart
Pre-visit summary ready for provider
Provider sees full intake before the patient arrives, no delay during the visit
Standard dermatology questions: When did it start? Where is it? Is it spreading? Does it itch? Have you had this before? Have you tried any treatments? Any recent changes (new soap, medication, sun exposure)? You can customize these questions per workflow (new vs. follow-up, cosmetic vs. medical).
Yes. You configure routing rules: if the patient says 'new mole that's bleeding,' route to the Mohs surgeon or urgent queue. If 'chronic rash on hands,' route to medical dermatology. If 'post-filler swelling,' route to urgent follow-up. The AI applies these rules and routes automatically.
The AI sends a structured summary to your staff. Staff review it for accuracy, make any edits, and approve it to be filed in the EMR chart. This becomes the official history of present illness for the visit.
Yes. New patient intakes are full histories. Follow-up intakes ask about interval changes and symptom progression. You can configure separate workflows for each visit type.
The AI escalates to staff for live triage or routes to a default provider. Staff can adjust the routing rules over time based on feedback.
Workflow
Patient intake
Structured questionnaires capture history on the call and return a summary for staff review and EMR filing.
Specialty
AI receptionist for dermatology practices
Purpose-built workflows for dermatology intake, triage, and appointment capture.
Workflow
Call routing and triage
Routes calls by urgency, clinical severity, or provider specialty based on intake answers.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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