Compliance
MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. Handle patient calls and data 24/7 with built-in security, encryption, and audit logging.
Traditional outsourced answering services mean PHI flows to a vendor and staff with no direct control. MedReception is your system, fully under your compliance governance, with a BAA in place.
If a patient dispute or compliance question arises, you have the exact conversation captured, triage decisions documented, and actions taken, all in one audit trail.
Calls are encrypted end-to-end. Patient data is never transmitted to insecure channels or shared with unauthorized vendors. Your data stays in your control.
MedReception signs a Business Associate Agreement. Your practice and MedReception are jointly responsible for HIPAA compliance. You are not exposed to a vendor breach.
HIPAA compliant (verified by Compliancy Group) by design
Verified by Compliancy Group, BAA included
Encrypted calls and data
No unencrypted transmission or unsecured storage
Full audit trail
Every call, access, and action logged for compliance review
Role-based access
Staff see only data they are authorized to handle
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. All calls and patient data are encrypted, logged, and controlled according to HIPAA rules.
A Business Associate Agreement is a contract required by HIPAA when a vendor handles PHI on your behalf. MedReception provides a BAA. You must sign it before MedReception processes patient calls.
Call summaries and logs are stored on encrypted servers. You define how long data is retained and where it is archived. Data is never transmitted to unsecured third-party clouds.
Yes. MedReception maintains audit logs of every access to call data. You can review who viewed or downloaded a summary and when, meeting HIPAA audit requirements.
MedReception logs the triage summary and key details. Your staff can provide the summary to the patient. Call recordings are retained according to your retention policy and can be provided upon request.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
