Hint Health · Phone Automation
Hint Health Referral Call Handling
Capture referring provider, urgency, and imaging status, then route to the correct queue with clear next steps.
Section 1
Referral calls in DPC and concierge practices
Direct care practices handle two types of referral calls: inbound referrals from other providers sending patients to the practice, and outbound referral coordination for patients being sent to specialists. Both require structured information capture that generic phone systems fail to deliver.
Section 2
Inbound referral intake
MedReception.ai captures referring provider name, NPI, practice, patient demographics, reason for referral, urgency level, available records, and required next steps. The structured referral packet is delivered to the appropriate provider or coordinator in Hint Clinical, eliminating the transcription step that delays referral acceptance.
Section 3
Specialist coordination calls
For outbound referrals, MedReception.ai handles calls from specialist offices requesting additional records, authorizations, or scheduling coordination. Structured intake is captured and routed to the referring provider in Hint Clinical with clear action items and deadlines.
Section 4
Urgent referral escalation
Referrals flagged as urgent (STAT imaging, oncology consults, post-ED follow-up) are escalated immediately to the on-call provider or practice manager, with the full referral packet pre-delivered so the provider has context before calling back.
Ready to implement this for your Hint Health practice?
Book a demo and we'll walk through your specific Hint workflow — Clinical Calendar scheduling rules, Hint Core membership intake, and after-hours DPC coverage — and show you exactly how MedReception AI handles it.