Hint Health Phone Integration

Hint runs the practice, Katie runs the phone

Hint gives a direct care practice its membership billing, charting and calendar. It was never meant to pick up a ringing phone while your staff are busy. MedReception AI fills that gap: Katie answers the calls, and your team keeps working in the Hint screens they already know.

MedReception AI is live with practices on Hint, so this is not a pilot or a workaround. For most practices the real questions are how calls should reach Katie, and what should happen with each one.

Keeping the number members already have

Your practice number does not change. Calls forward to MedReception AI from the phone system you already use, on the schedule you choose. Common starting points:

• Every call, so Katie greets each caller first
• Only when every line is busy
• Lunch hours and staff meetings
• Evenings, weekends and holidays

What each call produces

Every call ends in a structured summary with who called, why, what they need and how urgent it is. A member who wants a visit is booked straight onto the Hint calendar during the call. A refill question, a prospect inquiry and an HR call all arrive in the same readable shape, so staff can act on them in Hint without listening to anything.

The summary is the handoff. Katie does not change a chart by herself, does not make clinical decisions and does not approve prescriptions. Those steps stay with your team.

While the office is open, calls that need a person right away can be transferred to the staff member you name. Urgent and clinical calls follow the escalation rules you set, during the day and after hours alike.

Where each system stops

It helps to be clear about the division of labor. Hint holds the member record, the membership, the invoices and the calendar. MedReception AI holds the phone conversation, books visits into the Hint calendar through provider-specific booking links, and produces the summary. For everything beyond the booking, your staff sit between the two: they read what Katie captured and decide what to do with it in Hint.

That division is deliberate. A phone call is a good place to gather information and a poor place to make clinical or billing decisions, so those decisions stay with the people who make them today.

How setup runs

Typical setup takes about one week from signup to launch. Connecting to Hint usually takes one to three days. Registering the number for patient text messages takes about five days, and that step is what sets the overall timeline.

During the week, you give us the rules: visit types and how long each takes, which calls go to a person, who receives transfers, and what Annie, our after-hours agent, should do once you close.

You also tell us what Katie may say about the practice itself: hours, address, parking, membership basics and anything you never want promised on the phone. That material becomes what she draws on when callers ask.