Scheduling
ECW PLAYBOOKNew vs Established Patients
Keep intake divergence clear without forcing staff to memorize every rule.
Ready in
2–4 weeks
Typical ECW rollout timeline
Automation lift
Varies
Depends on call mix and workflow scope
Escalations
On-call
Response times follow your protocols
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Why this matters
New patients require insurance capture, intake packets, and longer slots. Established patients often need quick adjustments.
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Typical breakpoints
Watch for these signals to know when the workflow is drifting and patients are being misclassified.
- New-patient slots filled by follow-ups
- Intake paperwork missing before visit
- Established visits booked when provider needs extended time
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MedReception workflow
AI verifies whether the caller has a chart, applies the correct script, and triggers the right follow-up packet.
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KPIs
Track intake completion rates, reschedule percentage, and documentation errors to confirm the split is working.
Next step
Bring this playbook into your ECW environment
We’ll load your scripts, routing maps, and compliance requirements into MedReception AI, then show your stakeholders how each call is logged back into ECW.