ChiroHD for PI and MVA practices
ChiroHD AI for Auto-Injury and Personal-Injury Practices: Attorney Intake, Lien Workflows, and Reduced-Fee Scheduling
Personal-injury chiropractic is a different business from cash and commercial care. The intake is longer, the paperwork is heavier, the attorneys are demanding, and the cases are worth ten to twenty times more per patient. Most ChiroHD practices use the same front-desk script for a wellness adjustment and a rear-end collision claim, and it is costing them seven-figure case loads. MedReception AI is built to handle the PI intake on its own.
PI Case Revenue
$3,400
Average PI case versus $187 per cash-pay visit
Lost to Slow Response
41%
Of attorney PI referrals lost when intake is delayed
AI Intake Time
6 min
PI intake on AI versus 23 minutes with human staff
Attorney Followup
89%
Of attorney status calls and updates automated
Why PI intake is different
The Hidden Complexity of Auto-Injury and Personal-Injury Intake
A cash patient takes two minutes to schedule. A PI case takes twenty-three. The difference is not the chiropractic care itself, it is the documentation, the third-party billing posture, and the attorney relationship that has to be perfect from the first call or the case walks. Here is what your front desk is actually being asked to do every time a PI lead calls in.
Attorney Referral Capture
- Referring attorney firm name, address, and direct contact
- Case manager or paralegal handling the file
- Letter of representation status and date issued
- Whether the firm has worked with the practice before
- Preferred method for case updates and records requests
MVA and Incident Documentation
- Exact date and time of the motor vehicle accident
- Location, weather, and direction of impact
- Whether the patient was driver, passenger, or pedestrian
- Police report number and reporting jurisdiction
- ER visit, imaging, and treatment received post-incident
Claim and Insurance Capture
- Claim number and adjuster contact for the at-fault carrier
- Patient PIP or MedPay information when applicable
- Health insurance posture, primary or secondary
- Whether the case is on a lien or third-party billing
- State-specific PIP exhaustion documentation needs
Lien Letter and Reduced-Fee Workflow
- Lien letter on file, fully executed by patient and attorney
- Reduced-fee schedule confirmation per firm agreement
- Statute of limitations and case-age tracking
- Records and narrative request workflow established
- Settlement timing expectations communicated
ChiroHD integration
Wiring AI Into Your ChiroHD PI Workflow
ChiroHD already has the structure to handle personal-injury patients properly. The problem is that most front desks do not use it consistently. MedReception AI talks directly to your ChiroHD setup, flagging the patient as PI on creation and populating every field your billing team needs before the first visit ever happens.
PI Patient Setup in ChiroHD
- Patient created with case type set to Personal Injury
- Attorney contact populated in the referral source fields
- MVA date set as date of injury on the case record
- Claim number stored on the insurance profile
- Tags applied so billing and scheduling treat the patient correctly
Lien-Status Tracking
- Lien letter status logged on the patient chart
- Document upload reminder issued when LOR is pending
- Automatic flag if lien is missing before treatment count escalates
- Settlement-pending and demand-issued statuses tracked
- Attorney case manager notified on lien-status changes
Reduced-Fee Schedule Selection
- Fee schedule chosen based on the referring firm agreement
- Visit types routed to the correct PI-coded service items
- Standard fee schedule never accidentally applied to a lien case
- Billing notes auto-populate with claim and adjuster info
- Reduced-fee discount tracked for end-of-case accounting
Documentation and Records Routing
- Records request and narrative request workflows wired in
- Attorney updates pulled directly from the ChiroHD ledger
- Outstanding balance and visit count visible on every callback
- Imaging orders routed to the right facility per region
- Final demand package assembled on case closure
PI intake comparison
Twenty-Three Minutes of Human Intake, or Six Minutes of AI
The headline number is not the call duration, it is what fails to happen during the other seventeen minutes your staff cannot give to every PI lead. AI runs the full PI intake protocol every single time, in the same order, with no missed fields and no second call required.
Side by Side: Human Intake vs AI Intake
Average call time
Fields captured on first call
Lien letter requested same day
Attorney status update within 24 hours
Revenue Math for a Mid-Sized PI Practice
Compliance-aware scripting
What an AI Receptionist Must Never Say on a PI Call
Personal-injury work has compliance teeth that ordinary medical reception does not. The AI is scripted to behave like a careful intake coordinator at a firm-friendly clinic, not like a settlement assistant.
Hard Boundaries Built Into Scripting
- No medical advice or diagnostic impression over the phone
- No promise of settlement amount, timing, or case value
- No commentary on fault, negligence, or comparative liability
- No referral to a specific attorney unless practice authorizes
- No discussion of another patient case under any circumstance
What the AI Does Instead
- Confirms intake details and routes clinical questions to the DC
- Coordinates timing and records with the attorney case manager
- Documents claim and adjuster info for the billing team
- Schedules the new-patient evaluation under the right case type
- Escalates urgent symptoms to staff for clinician callback
Rollout sequence
From First PI Call to Fully Automated Attorney Coordination
Weeks 1 and 2: PI Intake Live
AI begins handling inbound PI calls, capturing every field, and creating ChiroHD patient records flagged as PI.
Weeks 3 and 4: Attorney Coordination
Lien-letter chase, records requests, narrative requests, and attorney status calls all routed through automated workflows.
Weeks 5 and 6: Reduced-Fee Discipline
Reduced-fee schedules locked to firm agreements, demand packages assembled on close, no PI case ever billed at cash rates by accident.
Run the numbers
See What 16 Recovered PI Cases Per Month Looks Like
A demo walks your team through PI intake on a live ChiroHD test environment. You will hear the AI take a full MVA intake, capture the attorney details, and create the patient with the correct lien-case posture.
Book a ChiroHD PI DemoPricing for PI volume
Per-Minute Pricing That Scales With Case Volume
PI intake is longer than cash intake, and your pricing should reflect that economically. Our per-minute model means the AI handling a $3,400 case still costs less than the missed call that would have lost it.
View PricingRelated ChiroHD and chiropractic resources