Chiropractic, purpose built

AI Receptionist for ChiroHD: Adjustment Scheduling, Care-Plan Follow-Up, and PI/Workers-Comp Intake

ChiroHD practices answer hundreds of calls a day for adjustment bookings, package-balance questions, X-ray scheduling, Report-of-Findings rescheduling, and personal-injury intake. MedReception AI handles the routine volume, captures clean intake on the complex calls, and feeds everything back into ChiroHD so your CAs can stay on the floor with patients instead of pinned to the phone.

Built for High-Volume Chiropractic

Routine Adjustment Calls

73%

Of chiropractic phone volume is routine adjustment scheduling that AI can fully resolve

PI Intake Length

23 min

Average personal-injury intake call when handled live by a CA

Recovered Adjustment

$234

Average revenue per adjustment recovered from a previously missed call

Front Desk Time Back

12 min

Per day, per CA, returned to in-clinic patient flow

Chiropractic call patterns

What ChiroHD Front Desks Actually Get All Day

Chiropractic call traffic looks nothing like primary care or specialty surgical clinics. Volume is high, calls are short, and the same five questions come in over and over. MedReception AI is trained on the real shape of ChiroHD practice traffic.

Routine Adjustment Booking

• Same-day and walk-in availability checks
• Repeat visit booking against the patient's active care plan
• Preferred-doctor and preferred-room requests
• Standing-appointment requests (every Monday at four)
• Quick reschedule from the parking lot

Care-Plan and Package Questions

• How many visits do I have left on my package
• When does my current care plan end
• Renewal of an exhausted care plan
• Switching between maintenance and corrective phases
• Family-plan visit balance lookups

X-Ray, ROF, and New-Patient Flow

• New-patient exam booking with intake forms texted ahead
• X-ray slot rules (longer block, fasted not required)
• Report-of-Findings rescheduling without breaking the sequence
• Day-2 follow-up adjustment after ROF
• Re-exam visits at the end of a care plan

Personal Injury and Workers-Comp

• Auto-accident date, mechanism, and police report number
• Attorney name, firm, and case number capture
• Medical-lien handling and reduced-fee scheduling
• Workers-comp adjuster and claim number intake
• Massage and rehab add-on coordination on PI cases

ChiroHD integration

How MedReception AI Plugs Into ChiroHD

The AI is not a generic phone bot bolted onto a chiropractic practice. It reads the patient's ChiroHD record before it speaks, books against the doctor's real template, and writes structured notes back to the chart so nothing falls through the cracks.

Visit-Type Aware Booking

• Books regular adjustments into 8 minute slots, exams into 30, X-ray into 20
• Honors the active care plan template (visit frequency, phase, doctor preference)
• Respects ROF-must-come-before-adjustment sequencing
• Pulls live availability from each provider's ChiroHD schedule

Care-Plan and Balance Lookup

• Reads remaining visits on the patient's active package
• Tells the patient honestly how many visits remain and when the plan ends
• Flags exhausted plans for a CA renewal call back
• Differentiates corrective, rehabilitative, and wellness phases

PI and Attorney Workflow

• Captures full PI intake into a structured note attached to the chart
• Logs attorney, adjuster, claim number, and lien status into ChiroHD custom fields
• Routes requests for records or narratives straight to the billing inbox
• Flags cases that need an in-person sign-off before booking

Add-On and Modality Coordination

• Adds massage therapy onto adjustment visits when LMT slots permit
• Books decompression and traction tables as separate resources
• Honors rehab vs adjustment vs massage staffing limits
• Prevents double-booking the doctor across rooms

Revenue protection

Why Volume Handling Is Existential for Chiropractic

Chiropractic margins per adjustment are thin compared to procedural specialties. The model only works at volume, and the call line is the gating factor on volume. Every missed adjustment call is a directly lost $234, not a deferred booking the patient will retry tomorrow.

What Missed Calls Actually Cost

• Adjustment patients are price sensitive and shop the next clinic in 9 minutes
• Care-plan attrition starts at the first unreturned voicemail
• A single lost PI case can be 30 to 60 visits of revenue

Where Staff Time Disappears

• CAs interrupted at the front desk every 90 seconds during peak
• Same balance question asked by 40 percent of weekly patients
• PI intake calls block the only available CA for 20 plus minutes

What AI Recovers

• 100 percent of inbound calls answered on the first ring, 24/7
• Routine bookings resolved without involving a CA at all
• Full PI intake captured cleanly, attorney details included

Personal injury and workers-comp deep dive

PI, Auto-Accident, and Workers-Comp Done Properly

PI and workers-comp are where chiropractic intake gets specialized. The AI runs the full intake script your billing team needs without rushing the patient, then attaches a structured chart note and routes the case for sign-off.

Auto-Accident Intake Capture

• Date, time, and location of accident
• Mechanism (rear-end, side impact, rollover)
• Symptom onset timing and current pain scale
• ER visit, imaging done, current medications
• Police report number when available

Attorney and Lien Coordination

• Attorney name, firm, phone, and case number
• Confirms whether a Letter of Protection is signed
• Captures medical-lien instructions for billing
• Routes attorney callbacks straight to the billing inbox
• Holds scheduling until lien is on file when policy requires

Workers-Comp Intake

• Employer name, supervisor, and date of injury
• Workers-comp carrier, adjuster, and claim number
• Authorized visit count from the adjuster
• Light-duty status and modified-work documentation needs

Reduced-Fee and Cash Schedules

• Honors clinic-specific PI reduced-fee schedules
• Quotes accurate cash visit pricing for self-pay accident victims
• Differentiates med-pay, PIP, and full liability cases
• Flags out-of-state plates for a billing review before booking

Rollout

Live on Your ChiroHD Practice in About Two Weeks

Week 1: Discovery and ChiroHD Mapping

We sit with your CA team for one afternoon, map your visit types, care-plan templates, PI workflow, and preferred doctor rules into the AI configuration.

Visit templates and PI workflow mapped

Week 2: Shadow Mode

AI listens to live calls in shadow mode while your CAs continue to answer. We tune scripts against real chiropractic dialogue, not generic call examples.

Tuned on your real call traffic

Week 3+: Live with Safety Net

AI starts answering live with a one-touch transfer to your front desk for anything outside its scope. You keep full control of escalation rules.

Front desk fully in the loop

See it on a real chiropractic call

Hear It Handle a Real PI Intake

We will run a live demo using your actual ChiroHD configuration. You bring the call scripts, the visit templates, and a sample PI scenario. We will show you the AI handling it end to end, including chart write back.

Book a Chiropractic Demo

Pricing built for chiropractic volume

Per-Practice Flat Rate, Not Per-Minute

Chiropractic call volume kills per-minute pricing models. MedReception AI is priced per practice so high call days do not blow up your bill. See the chiropractic tier.

See Pricing