VoIP Integration
MedReception AI for Legacy PBX
Still on an on-prem PBX? Forward those lines into MedReception AI to modernize caller experience without ripping out existing gear.
Why PBX Providers clinics add MedReception AI
What MedReception AI handles for PBX Providers
Inside the playbook
AI answers before the phone tree
Katie AI picks up in under a second, authenticates the caller, and captures intent before the handset rings so staff only get warm transfers.
Rules-driven escalations
Call flows mirror your schedule: route to nurses, refill teams, billing, or urgent escalations with a structured summary for each handoff.
Voicemail triage built-in
Victoria AI transcribes, tags, and turns voicemail into tasks so nobody spends evenings clearing inboxes.
Bilingual + after-hours
Annie AI covers overnight in English or Spanish, flags emergencies, and sends next-morning recaps so nothing slips through.
Supported PBX Providers setups
- Avaya
- Mitel
- ShoreTel
- NEC
- Custom PRI
Go-live checklist
- Your team forwards the existing line(s) to the MedReception AI number
- We sync Ring groups, schedules, and escalation rules
- Katie + Annie AI begin answering instantly with guardrails
Proof points
24/7
Instant AI pickup
30%
Fewer voicemails
<10 min
Forwarding setup
Ready to supercharge PBX Providers?
We audit your call flows, configure guardrails, and let AI answer before staff phones ring.