VoIP Integration
MedReception AI for Cisco
MedReception AI plugs into Cisco UCM, Webex, or PRI environments—no hardware swap—and handles intake before staff headsets ever ring.
Why Cisco clinics add MedReception AI
What MedReception AI handles for Cisco
Inside the playbook
AI answers before the phone tree
Katie AI picks up in under a second, authenticates the caller, and captures intent before the handset rings so staff only get warm transfers.
Rules-driven escalations
Call flows mirror your schedule: route to nurses, refill teams, billing, or urgent escalations with a structured summary for each handoff.
Voicemail triage built-in
Victoria AI transcribes, tags, and turns voicemail into tasks so nobody spends evenings clearing inboxes.
Bilingual + after-hours
Annie AI covers overnight in English or Spanish, flags emergencies, and sends next-morning recaps so nothing slips through.
Supported Cisco setups
- Cisco Webex Calling
- Cisco UCM
- Cisco PRI/PBX
Go-live checklist
- Your team forwards the existing line(s) to the MedReception AI number
- We sync Ring groups, schedules, and escalation rules
- Katie + Annie AI begin answering instantly with guardrails
Proof points
24/7
Instant AI pickup
30%
Fewer voicemails
<10 min
Forwarding setup
Ready to supercharge Cisco?
We audit your call flows, configure guardrails, and let AI answer before staff phones ring.