FAQ2 How Do I Get Started with MedReception AI?

Getting started with MedReception AI is designed to be straightforward and stress-free for medical practices. The onboarding process typically takes 3-5 business days from start to go-live, with our implementation team handling all the technical setup. The process begins with a discovery call where we learn about your practice's specific needs - call volume, specialty requirements, EMR integration needs, and call handling preferences. We then configure your AI receptionist with your practice information, including provider names, specialties, scheduling rules, and escalation protocols. Next, we set up call routing and integrate with your existing phone system. MedReception AI works with your current phone number and VoIP system - no new hardware required. We configure call forwarding rules so AI handles calls when your staff is busy or after hours, with intelligent escalation to human staff when needed. For practices using EMRs, we establish secure connections to your system. MedReception AI integrates with major EMRs like Epic, Cerner, Athena, and many others, allowing the AI to book appointments directly into your schedule and access patient information securely. Before going live, we conduct thorough testing alongside your team. This includes test calls, appointment booking verification, and escalation testing to ensure everything works perfectly. We provide training for your staff on how to monitor calls, review transcripts, and handle escalations. The go-live phase is gradual - we start with AI handling a portion of calls and increase volume as your team becomes comfortable. Most practices are fully operational within a week, with immediate improvements in call handling and patient satisfaction. Throughout the process, you'll have a dedicated implementation manager available to answer questions and ensure smooth adoption. Our goal is to make the transition seamless for both your staff and your patients.