EHR Integration Overview

ModMed Integration: How MedReception AI Connects Across EMA, Specialty Modules, and PM

ModMed serves roughly 17,000 specialty providers through a single platform that branches into specialty modules for dermatology, gastroenterology, pain, orthopedics, podiatry, plastic surgery, and ophthalmology. MedReception AI integrates across the full family using ModMed's public APIs, EMA web automation, and tight coordination with ModMed PM for billing workflows.

Specialty Coverage. One Integration Layer.

ModMed Providers

~17K

Specialty providers on the EMA platform nationwide

Specialty Modules

EMA modules with dedicated workflow support

AI Handled

91%

Of routine bookings handled end to end across ModMed specialties

FTE Time Saved

4.2 hrs

Per front desk FTE per day, on average

Product family

The ModMed Product Family at a Glance

EMA is the clinical chart core. Each specialty module ships purpose built templates, ICD and CPT favorites, and workflows that change how the schedule, intake, and image layers behave. MedReception AI normalizes these differences behind a single integration surface.

EMA Core (Dermatology, Ophthalmology, OB GYN)

iPad first chart with structured Adaptive Learning
Cosmetic and medical workflow splits in Derm
Surgical day templates in Ophthalmology
Multi provider, multi location scheduling

gGastro

Screening colonoscopy and EGD scheduling
Prep instructions, NPO times, and prep kit dispatch
ASC vs office visit routing
Pre procedure clearance coordination

Pain

Controlled substance compliance and PDMP gating
Pain agreement and UDS tracking
Injection visit templates and fluoro suite slots
New patient screening for opioid policy fit

Ortho

Surgical scheduling, pre op and post op cadence
X ray on arrival routing
Joint, spine, hand, sports subspecialty triage
DME and brace fitting handoffs

Podiatry

Wound care visit cadence and supplies
Diabetic foot exam annual scheduling
Nail care and routine vs medical necessity triage
Orthotic casting visit templates

Plastic Surgery

Consult deposits and cosmetic intake forms
Surgical scheduling with anesthesia coordination
Med spa vs surgical visit type routing
Before and after photo intake workflow

Shared integration architecture

One Integration Layer, Multiple Read and Write Paths

ModMed exposes a public API for many objects, but key scheduling and intake workflows still require EMA web automation. MedReception AI uses a hybrid approach so every read and write happens through the most reliable path available for that practice.

ModMed API Layer

Patient search and demographics read and write
Appointment slot search and booking on supported practices
Allergy, medication, and problem list reads for chart aware calls
Insurance card and ID upload through document endpoints

EMA Web Automation Layer

Slot read and write where the API is not enabled for the tenant
Specialty module nuances the API does not expose
Cosmetic deposit and consult fee capture in Derm and Plastic
Recall list and waitlist coordination

Intake Form Push

SMS link to MedReception intake at intake.medreception.ai
Branded short links per practice slug
Driver license and insurance card capture pre visit
Push back into EMA documents folder on submit

Image Upload Coordination

Cosmetic before and after image intake for Derm and Plastic
Wound and lesion photos for Podiatry and Derm
Outside x ray and imaging CD intake for Ortho and Pain
Automatic routing into EMA documents with categorization

Per specialty nuances

How the AI Behaves Differently by ModMed Module

The receptionist tone stays consistent. The booking logic, payment capture, intake form, and chart writes all change by specialty. Highlights of what shifts per module.

Dermatology, cosmetic deposits

Cosmetic consults and procedures collect a deposit at booking. MedReception AI quotes the deposit, takes payment by secure SMS link, and writes the receipt back into the appointment note. Medical Derm bookings skip the deposit step and route to the dermatology visit type.

Pain, compliance gating

New patient pain calls are screened for PDMP and pain agreement requirements before a slot is held. The AI captures referring provider, prior imaging, and current medications, then routes to either an evaluation, injection, or follow up template. Detailed playbook on the ModMed Pain hub.

Orthopedics, surgical scheduling

Ortho bookings split between clinic, x ray on arrival, and surgical templates. MedReception AI matches the caller to the right subspecialist (joint, spine, hand, sports), collects body part and side of injury, and queues outside imaging upload. Full workflow on the ModMed Ortho hub.

Podiatry, wound care cadence

Wound care patients need recurring weekly visits with consistent dressings on hand. MedReception AI knows the active wound care patients, books the cadence, sends prep reminders, and routes diabetic foot exam annuals automatically. Implementation detail on the ModMed Podiatry hub.

gGastro, screening colonoscopy

Screening colonoscopy bookings collect date of last colonoscopy, family history, and current medications that affect prep. The AI explains prep instructions, dispatches the prep kit, schedules a clearance call if needed, and confirms NPO time the day before.

Plastic Surgery, consult deposits

Cosmetic surgical consults collect a non refundable consult fee. MedReception AI quotes the fee, takes payment, sends the cosmetic intake form, and books the consult. Med spa visits route to a different payment tier and template.

Ophthalmology, surgical scheduling

Cataract and refractive surgical bookings need biometry and clearance touchpoints. The AI books the eval, then schedules biometry and surgery as a linked series, with automatic post op cadence after the first eye.

ModMed PM

Practice Management Integration for Billing Side Workflows

ModMed PM owns insurance, eligibility, claims, statements, and patient balance. MedReception AI integrates with PM so the front desk conversation is in sync with the billing reality.

Eligibility and Verification

Real time insurance eligibility check at booking
Plan name and member ID confirmation in voice
Out of network warning with cash pay quote
Pre authorization status read for surgical and injection bookings

Patient Balance and Statements

Outstanding balance lookup at call time
SMS payment link sent during the call when requested
Statement reprint request routed to billing queue
Payment plan inquiry routed to billing with full context

Claim and Refund Status

Claim status read for caller inquiries
Refund status visibility with expected timeline
Denial detail handoff with full context to biller
EOB lookup and explanation in plain language

Cash Pay and Quotes

Self pay price lookup per CPT and procedure
Bundled procedure quotes for cosmetic and surgical
Deposit and full pay options at booking
Receipt and invoice send by SMS or email

Rollout pattern

A Predictable Launch Across the ModMed Stack

Week 1, Discovery and API Provisioning

Confirm modules in use, request API credentials, and map specialty visit types. Document slot rules and deposit policies per module.

Tenant config locked

Weeks 2 to 3, Integration and Pathway Build

Wire API and EMA web automation per module. Build the call pathway and intake form. Stage in test then run shadow calls.

Shadow mode validated

Week 4, Go Live and Cutover

Move main line to AI with human review queue. Tune slot rules and visit type routing based on first week real call data.

Live with reporting

See it on a real call

Hear MedReception AI on a ModMed Practice

The fastest way to evaluate fit is to hear the AI take a booking call against a ModMed style schedule with your specialty visit types loaded.

Book a live demo

Pricing and packaging

Specialty Pricing for ModMed Practices

ModMed practices price by call volume and module count. Cosmetic and surgical modules unlock the deposit and consult fee features at no additional cost.

View pricing

Related ModMed pages