EHR Integration Overview
ModMed Integration: What MedReception AI Writes Into EMA
ModMed EMA is the specialty EHR from Modernizing Medicine, used heavily by dermatology, orthopedics, podiatry, pain management and ophthalmology. MedReception AI is live with practices on ModMed, and it writes into ModMed in two ways: Katie books appointments directly into ModMed during the call, and MedReception Autopilot files each call's summary to the patient's chart from your staff's own signed-in browser.
Status
Live
MedReception AI is live with practices on ModMed EMA
Appointments
Booked
Katie books into ModMed during the call, inside your scheduling rules
Call summaries
Filed
Autopilot files each summary to the patient's chart, so nobody retypes it
Coverage
24/7
Katie answers right away, including when every line is busy; Annie covers after hours
Two write paths
What Lands in ModMed After a Call
Every call Katie answers ends in one of two places in ModMed, or both: an appointment on the schedule, and a summary in the patient's chart. Writing an appointment or filing a call summary is administrative work. The AI never makes a clinical decision and never changes clinical content on its own.
Booking during the call
- Katie books the appointment directly into ModMed during the call, following your scheduling rules.
- Visit types, lengths, providers and locations come from the rules your practice sets, using the names already in your ModMed schedule.
- Staff can see and adjust every appointment Katie books in ModMed, like any other appointment.
- Visit types you keep with a person, such as surgery or anything that needs review first, are captured as a structured summary instead of booked.
MedReception Autopilot
- A Chrome extension that works from your staff member's own signed-in ModMed browser.
- With MedReception Autopilot, the call summary is filed to the patient's chart in ModMed, so nobody retypes it.
- Intake documents or pictures can be filed to the chart the same way.
- Each summary is a record of the phone call: who called, why, what they need and how urgent it is. It is not a clinical note.
What stays with your team
The Work MedReception AI Leaves to People
Your practice sets the rules: which visit types exist and how long they take, which calls go to a person, who receives transfers, and what happens after hours. Clinical questions always go to clinical staff, and urgent calls follow the escalation rules you write.
- Medical advice and every clinical decision
- Approving, refusing or changing a prescription, including refill requests
- Clinical notes and any clinical content in the chart
- Surgery dates, OR time and the coordination around them
- Prior authorizations, eligibility and coverage questions
- Card payments, which go to your billing line or payment link
By specialty
How ModMed Specialties Use It
The two write paths are the same for every practice on ModMed. What changes by specialty is the call mix and the rules: which visits Katie may book, which go to a coordinator, and which calls your clinicians want escalated.
Podiatry
Katie books new heel pain and ingrown nail visits, wound checks, routine foot care and orthotic fittings into ModMed at the lengths you set. Wound concerns and post-op questions follow your escalation rules to clinical staff. Detailed playbooks on the ModMed Podiatry hub.
Orthopedics
Katie books clinic visits such as new injury consults, injections and post-op checks into ModMed under your rules. Surgery dates and OR time stay with your surgical coordinators, and imaging authorization calls go to your auth team. Detailed playbooks on the ModMed Ortho hub.
Pain management
Katie books the consults, follow-ups and procedure visits your rules allow into ModMed. Controlled medication requests are taken as messages for your prescribers; the AI never approves or changes a prescription. Detailed playbooks on the ModMed Pain hub.
Rollout
About One Week From Signup to Launch
Your rules
You give us your providers, locations, visit types and how long each one runs, which calls always go to a person, who receives transfers, and what happens after hours.
The ModMed connection
The ModMed connection usually takes one to three days. Registering your number for patient text messages takes about five days, and that step sets the overall timeline.
Go live
A typical launch comes about one week after signup. You choose which calls Katie answers first, such as overflow and after hours, and widen coverage when your team is ready.
HIPAA compliance is verified by Compliancy Group, and a Business Associate Agreement is included.
See it on a real call
Hear MedReception AI on a ModMed Practice
The fastest way to evaluate fit is to hear Katie take a booking call with your specialty visit types loaded, then see the appointment and the call summary in ModMed.
Book a live demoPricing and packaging
Pricing for ModMed Practices
See the plans for practices on ModMed and what each one includes.
View pricingRelated ModMed pages
Go Deeper on a Specific ModMed Workflow
AI Receptionist for ModMed
How Katie answers, books and hands off calls for ModMed practices
ModMed Ortho Hub
Clinic visit booking, imaging calls and surgical coordinator handoffs
ModMed Pain Hub
Procedure booking rules and controlled medication calls routed to prescribers
ModMed Podiatry Hub
Wound care, diabetic foot and DME calls for podiatry practices
All Integrations
Browse the EHRs MedReception AI works with
Schedule a Demo
See a booking land in ModMed on a live call