Compliance
Voice AI processes protected health information on every call. Learn what compliance requirements apply, how to audit the vendor, and what your practice must maintain in your own workflow.
Voice AI compliant with HIPAA means encryption, logging, and access controls are built in. You don't retrofit security; it's operational from day one.
Every call access, staff download, and EMR sync is logged. If you're audited, you have proof of proper handling.
Vendor assumes responsibility for data security and breach notification. Your practice is covered as long as you follow the agreement terms.
If your staff follows your existing phone and EMR protocols, voice AI compliance flows naturally. No new workflows, no confusion.
End-to-end call encryption
All audio and transcripts encrypted at rest and in transit
Business associate agreement
Vendor assumes HIPAA liability and breach notification duty
Complete audit logs
Track all data access, staff downloads, and EMR API calls
Staff authentication required
Only authorized team members access call summaries
A HIPAA-compliant voice AI platform has encryption, logging, and secure API design built in. You must verify the vendor is certified and sign a business associate agreement. Compliance is joint—the vendor handles data security; your practice handles access control and retention.
Most states allow one-party consent recording (you can record without all parties knowing). Check your state law. Under HIPAA, call recordings are PHI. You must store them securely, control access, and delete them according to your retention policy.
The business associate agreement requires the vendor to notify you immediately and cooperate with breach investigation and notification. You and the vendor share breach response duties.
No, unless your staff files them in the chart. The AI returns a structured summary for your staff to review. What your staff enters or files in the EMR becomes part of the medical record; what they archive separately remains a separate business record.
Request their SOC 2 Type II certification, HIPAA compliance documentation, and call handling architecture. Ask about encryption methods, data retention, and access logging. Most reputable vendors provide these freely.
The AI confirms the caller's identity using name, DOB, and phone number or other identifiers. Full MFA (two-factor) is overkill for a phone channel but recommended for high-sensitivity calls like mental health or addiction services.
Compliance
HIPAA and compliance
Full guide to voice AI compliance requirements, audit readiness, and staff protocols.
Integration
EMR and EHR integrations
Understand how voice AI connects securely to your EMR and what data syncs.
Product
Meet Katie, the AI receptionist
See how voice AI handles patient data on real calls with privacy controls built in.
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