Workflow
MedReception asks new therapy patients for insurance details, payment method and consent to treat on the initial call. Information is returned as a structured summary for your staff to verify and file.
New patients provide insurance information on the initial call. Your staff reviews and verifies coverage; no separate insurance call needed.
The AI confirms patient consent to treat and privacy practices on the call. Your staff files the acknowledgment into the chart; no forms printing or chasing.
Insurance details are captured and organized in a summary. Your billing staff can review the information and identify any prior auth requirements before the patient arrives.
The AI notes incomplete responses (e.g., no member ID, incorrect insurance name). Your staff can follow up before the appointment to collect missing details.
Insurance captured on first call
Carrier, member ID, group number and subscriber recorded
Consent acknowledged during intake
Patient confirms privacy practices and consent to treat
Structured summary for staff review
Insurance details, consent and demographics organized for your verification
Appointment booked and patient record created
Booking and demographics sync into your EHR; insurance summary ready for filing
No. Insurance details are captured on the call and returned in a structured summary for your staff to review. Your staff verifies the information and files it into the chart. You retain full control over insurance verification.
The AI notes this during intake. Your staff reviews the summary and can follow up to discuss payment options or other arrangements before the first appointment.
The AI asks the patient to confirm they understand your privacy practices and consent to treatment. Your staff files this acknowledgment into the chart as part of the intake summary.
Yes. You configure intake questions based on your clinical needs. The AI can ask about psychiatric history, current medications, previous therapy and other clinical details. Answers are returned in the summary for your clinician to review.
The AI flags missing or invalid information in the intake summary. Your staff can call the patient before the appointment to collect or correct details.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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