Workflow
New pain patients call with complex histories—prior surgeries, medication lists, anatomical complications. An AI receptionist captures comprehensive intake on the first call, identifies urgency, and creates structured records ready for clinician review.
Instead of spending the first 15 minutes of a new-patient visit taking history, your clinician receives a structured summary: pain timeline, prior treatments, red flags, and medications. Chair time goes to examination and treatment planning.
Demographic and appointment details are written to your EMR at the end of the call. The intake summary—pain history, medications, prior treatments, red flags—is returned as a structured, pasteable document for your staff to review and file. No data entry backlog, no missing records.
Red-flag symptoms in new callers—acute neurological loss, severe trauma-related pain—trigger immediate clinician notification. They can be scheduled urgently or directed to appropriate emergency care.
Intake captures insurance details, appointment preferences, and chief complaint in one call. Patient leaves with confirmed appointment and clear pre-visit instructions.
History structured
Pain timeline, prior treatments, surgical history, and medications all captured
New patient records created
Demographics and appointment details written to EMR; intake summary returned for staff review
Red flags escalated
Urgent new patients routed to clinician or emergency care immediately
Chair time preserved
Clinician spends visit time on exam and treatment, not history-taking
The AI starts with open-ended questions—'Tell me about your pain'—then follows up with structured topics: location, duration, radiation, prior treatments, and red flags. It adapts based on patient responses, not a rigid script.
The AI captures all prior surgeries, dates, surgical sites, and any known complications. If details are unclear, it logs them for your clinical staff to clarify at the first visit. All captured information is returned as a structured summary.
Yes. If a new patient reports acute neurological loss, fever, severe trauma, or other urgent signs, the AI escalates to your clinical team immediately. They can prioritize the appointment or direct the patient to emergency care.
The AI captures insurance information during the call and returns it as a structured summary for your staff to review and file. Your team controls what enters the clinical record.
Your staff receives a structured, pasteable summary with patient name, demographics, chief complaint, pain history, prior treatments, medications, and any red flags. They verify accuracy, file it, and prepare it for the clinician's review before the first visit.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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