Operations

Route pain calls to the right interventionalist based on procedure type, provider specialty, and patient history

Large pain practices struggle with routing—cervical spine calls to the cervical specialist, sacroiliac joint calls to the SIJ specialist. AI reception routes by procedure type, provider availability, and continuity of prior treatment.

Menu options: cervical spine interventions, lumbar spine, sacroiliac joint, shoulder, knee—each routed to the specialist provider
Follow-up calls route to the provider who performed the patient's original procedure for continuity
Provider schedules and availability are updated in real time so callers do not book with unavailable physicians
Urgent pain calls asking for a specific provider are escalated directly to that provider or their nurse
Multi-provider clinics route new patients to the first available physician or preferred provider based on your rules
After-hours calls route to the on-call provider covering that procedure type or region of the spine

How it pays back

Patients Reach the Right Specialist on First Call

A patient with chronic sacroiliac joint pain does not waste time explaining their history to a cervical spine specialist. They reach the SIJ specialist directly or are offered an appointment with that provider. Fewer transferred calls, happier patients.

Continuity of Care Built Into Routing

A patient calling for follow-up after radiofrequency ablation automatically reaches the interventionalist who performed the procedure. That provider has the patient's baseline and can assess changes in symptom relief or side effects.

New Patient Intake Assigned Logically

New patients requesting a procedure type are routed to an available specialist in that area. Your practice ensures case distribution is fair and appointments are offered faster because the right provider sees the patient from the start.

Multi-Provider Clinic Scales Calls

As your practice grows from one interventionalist to three, the call routing system grows with you. No bottleneck on one provider's schedule; calls are distributed based on real-time availability and specialization.

Procedure-type routing

Cervical, lumbar, sacroiliac, and peripheral calls routed to the right specialist

Continuity preservation

Follow-up calls reach the interventionalist who performed the prior procedure

Real-time availability

Provider schedules updated; no offers for dates when that provider is unavailable

Multi-provider scaling

Routing rules adapt as your clinic adds interventionalists and expands service areas

Frequently asked questions

How does the system know which provider performed a patient's prior procedure?

The AI retrieves the patient's phone number and looks up their appointment history in your EMR. Prior appointments and the assigned provider are displayed to the system. Follow-up calls are automatically routed to that provider's schedule.

What if a patient requests a specific provider who is not available?

The system offers the patient the next available appointment with that provider or, if urgent, explains that another specialist can see them sooner. Patients choose whether to wait for continuity or be seen faster with a different provider.

Can the AI route calls based on which procedures each provider performs?

Yes. You set up rules so that sacroiliac joint calls go to Provider A, cervical spine to Provider B, and shoulder procedures to Provider C. The system enforces these rules and only offers appointments within each provider's scope.

What happens when all specialists in a procedure area are fully booked?

The system informs the caller that appointments for that procedure are not available for a specified period and offers to place them on a waitlist or provide a scheduling callback. No one is turned away or given outdated information.

How do you handle after-hours calls for multi-provider clinics?

You assign an on-call provider per procedure type (e.g., the cervical specialist on call this week). After-hours calls asking about cervical procedures are routed to that provider. If the patient previously saw a different provider, that prior provider's information is included in the escalation.