New Patient Workflow
You supply the questions; the AI asks them in conversation instead of reading them as a list. This covers importing the intake form you already use, writing conditional follow-ups that appear only when relevant, and keeping the wording and the order yours.
You configure the questions and the structure. The AI asks your questions, not a generic template's, which means the summary lines up with the intake note your practice already uses.
Conditional questions are the difference between a questionnaire and an interrogation. A caller who answers no to a screening question is not walked through the six follow-ups that only matter if they had said yes.
The same questions asked naturally produce different answers than the same questions read out in order. Patients describe symptoms and history in context, and the richer detail lands in the summary for your staff.
Each response is returned against the question that produced it, so a summary can be read and filed against your form rather than reconciled against it.
Appointment and demographics recorded together
Single call captures booking and new patient enrollment
Intake summary delivered to staff instantly
No delay between call end and staff review
Structured format for EMR filing
Every field labeled and organized for quick import
Chief complaint and urgency flagged
Clinical staff can triage and prepare before first visit
You configure the questions and the questionnaire structure. The AI asks your questions naturally within the conversation rather than as a rigid script.
If you use athenahealth, eClinicalWorks, Elation or another supported EMR, your existing intake forms can be imported to guide the AI, so the question set starts from what you already have.
You define which questions depend on which answers. The AI asks the relevant follow-ups based on what the patient says and your practice configuration, so the depth of the intake follows the case rather than the length of the form.
Yes. You can configure conditional branches for different contexts, such as allergy screening for dermatology or medication list questions for primary care, and the AI selects the relevant branch during the call.
Yes. The summary is built from your configured question set, so an edited or added question changes what is captured on the calls that follow. Calls already taken keep the responses and transcript as recorded.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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