New Patient Experience
Pre-arrival intake is only useful if it asks what your specialty actually needs and arrives at the right clinic. How the question set is configured, and how new patient data routes in a multi-location practice.
A dermatology intake and an orthopedic intake should not ask the same things. The question set is configured to your specialty at setup, so what comes back is the history your clinicians were going to ask for anyway.
In a group with several sites, intake that lands centrally is intake somebody has to forward. New patient data routes to the correct clinic and assigned provider, so the site seeing the patient is the site holding the detail.
For an established patient, the call confirms that demographics are current and asks about changes to insurance or medications. There is less to collect, and they are not made to re-answer the new patient set.
Demographics go to the EMR during the call, so check-in is verification rather than re-keying. Front desk is not copying a form into a system that could have had the data days earlier.
New patient demographics instant-write
Name, DOB, phone, address go to EMR during the call
Pre-visit intake summary
Insurance, allergies, and medical history captured and returned as structured summary for staff review before arrival
Structured data for all specialties
Intake adapts to dermatology, orthopedics, psychiatry, primary care, or other specialty needs
Multi-location routing
New patient data routes to the correct clinic and assigned provider
Your practice configures them during setup. Orthopedics asks about prior injuries, dermatology about skin history, psychiatry about mental health background. The AI asks the questions relevant to your specialty rather than a general medical set.
Yes. The AI asks what brings the patient in, captures the chief complaint or visit reason, and includes it in the intake summary so your clinical staff can prepare for the specific visit rather than a slot type.
Yes, on a shorter path. The AI confirms demographics are current, asks about changes to insurance or medications, and returns an updated summary. Verification still happens; the full intake does not repeat.
New patient data routes to the correct clinic and assigned provider as part of the booking, so a multi-site practice does not end up with one shared inbox that somebody has to sort by hand each morning.
The AI notes that insurance was not provided and passes that to your staff, who can collect it at check-in or follow up after the visit. Name, date of birth, and contact details are already in the system either way.
Core Workflow
Patient intake
Complete new patient intake workflow and EMR integration.
Specialty Configuration
Configured per specialty
How intake questions and workflow adapt to your medical specialty.
Growth
How Medical Practices Attract New Patients
Smooth first-call intake improves new patient conversion and referral satisfaction.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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