Intake
Migraine practices lose new patients to voicemail, callback delays, and friction. AI reception converts every new-patient inquiry into a booked appointment with complete intake, written to your EMR immediately.
A prospective patient calls describing a history of migraines and asking for evaluation. The AI qualifies the inquiry, presents available new-patient slots, confirms one, and books. The patient hangs up with a confirmed appointment. No voicemail tag, no staff callback required.
Once the AI books the appointment, your EMR is updated: new patient entry is created with name, date of birth, phone, email, and insurance information. Your front desk can see the patient is already in the system when they arrive, saving registration time.
The AI captures symptom onset, current preventive and abortive medications, trigger history, and previous treatments on the call. Your staff review this structured summary before the patient arrives for provider context before the exam.
Insurance carrier and member ID are captured during the call and returned in the structured summary for your billing team. Your staff handle verification in-office or by phone using your standard process.
Same-call appointment booking
New patient inquiry resolved with confirmed appointment before call ends
EMR new-patient record created
Demographics (name, DOB, phone, email, insurance) written directly to your EMR
Structured migraine intake summary
Symptom history, triggers, medications, and past treatments captured and returned for provider review
Appointment and patient data in your EMR
Booking and demographics flow from call to EMR; intake summary returned for staff review and filing
The AI asks the caller whether they have seen your practice before. If they haven't, the AI qualifies the call by asking about their migraine history, current symptoms, current treatment (if any), and why they're seeking care now. This determines whether they're a good fit for your practice and whether an urgent or routine slot is appropriate.
If your new-patient schedule is full, the AI offers the next available slot and confirms. If that slot is weeks away and the caller has urgent symptoms, the AI can escalate to your on-call provider or recommend urgent care. For routine new patients, the AI books the best available date and adds the patient to your waitlist if applicable.
Yes. During the call, the AI asks for insurance carrier and member ID. This information is captured and included in the call summary for your staff. Your staff can verify coverage before the visit or on arrival. The AI does not attempt to verify benefits; that's a staff function.
Yes. Once the appointment is booked, the new patient record is created in your EMR with name, date of birth, phone, email, and insurance information. Your front desk sees the patient is already registered when they check in. The intake summary is also available for your provider before the visit.
The patient can call back, and the AI recognizes them as an existing patient and confirmed appointment holder. The AI can offer to reschedule them into another open slot. Alternatively, your staff can manage reschedules using your normal process.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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