Workflow

Automatically book preventive migraine follow-ups, refill evaluations, and Botox/neuromodulator appointments

Migraine patients need regular preventive medication reviews and specialist evaluations. MedReception books follow-ups during acute calls, reminder appointments, and patient-initiated requests—with appointment details and demographics captured for your EMR.

During acute calls, AI offers appropriate follow-up times (e.g., "Would you like to see Dr. Chen in 3 days to review your preventive plan?")
Appointment booking syncs to your EMR with patient demographics, phone number, and chief reason (acute migraine follow-up, preventive review, Botox evaluation)
Preventive medication refill requests logged and routed to clinical staff for approval and documentation
Reminder calls sent automatically before appointments; patients can reschedule via phone or portal
Recurring preventive visit bookings (e.g., quarterly Botox evaluations) can be automated to reduce no-shows
Integration with your EMR's waitlist: cancellations and no-shows freed up for next patient on queue

How it pays back

Increase Preventive Follow-Up Completion

Patients are most receptive to booking follow-ups immediately after an acute episode. MedReception captures that moment, books the appointment, and your patient compliance with preventive care regimens improves.

Reduce No-Shows for Preventive Visits

Automated reminders via AI call the day before appointments. Patients can confirm, reschedule, or cancel instantly—freeing your staff from reminder call duty and reducing no-show rates.

Track Preventive Protocol Adherence

All preventive follow-ups are logged in your EMR with timestamps. Your outcomes team can measure whether preventive regimens are being followed and adjusted appropriately.

Handle Refill Requests in the Same Call

If a patient calls about an acute migraine and mentions their preventive medication is running low, MedReception captures that, routes it to clinical staff for rapid approval, and avoids a second phone call.

Follow-ups booked in-call

Patients offered appropriate next-visit times during acute migraine calls; no missed opportunity

Appointment synced to EMR

Demographics, reason for visit, and patient phone number captured for your calendar and chart

Automated reminders sent

Day-before calls reduce no-shows and free staff from reminder call duty

Preventive protocol tracked

Refill requests and follow-up completion logged for clinical review and outcomes measurement

Frequently asked questions

How does the AI know when to suggest a follow-up appointment?

MedReception is configured with your clinical rules (e.g., acute migraine → 3-day follow-up; Botox patient → quarterly evaluation; daily preventive user → 6-week check-in). When a patient's call matches a pattern, the AI offers the appropriate next-visit window and the patient can accept or request alternatives.

What if a patient needs a specific provider or time?

MedReception looks up real-time availability in your EMR and offers open slots. If the patient has a strong preference (e.g., "only Tuesday mornings with Dr. Shah"), MedReception notes that and logs it in the appointment notes so your scheduler can prioritize.

Can patients reschedule through the reminder call?

Yes. When MedReception calls with a reminder, patients can press options to confirm, reschedule to an alternative time (from open slots), or cancel. Changes sync back to your EMR immediately.

How do we handle Botox or neuromodulator refill appointments?

If your patient is due for a Botox evaluation, MedReception can recognize that pattern and proactively book (or remind them to book) a refill appointment. These are tracked just like any other preventive visit in your EMR.

Does this affect our prior authorization workflows?

Preventive medication refill requests are captured and routed to your clinical or admin team. Your staff handles auth approvals as normal. MedReception just ensures the request is logged and prioritized so nothing falls through.