The referral booked six weeks out. What happens on the booking call decides whether they turn up.

It can make the appointment specific. A new patient who has been told what the visit involves, what to bring, and how long it will take is holding a concrete plan rather than a date. The booking call is also the only contact you have with that patient before the visit, so it is where expectations get set.

What your clinic wants it to: the time and location, what to bring, and what the visit will include, such as an exam, review of any prior imaging, and a medication discussion. It describes the shape of the appointment. It does not give clinical advice about the patient's migraines.

Reminders go out ahead of the visit, and they can carry details captured during the booking call rather than a generic line. Referring back to the specific reason the patient booked is what keeps a distant appointment from feeling optional.

The call is routed at that point rather than continuing as a routine booking, so the situation reaches your team instead of waiting for the scheduled visit. Your clinicians decide what happens next.

The miss is logged and flagged for your staff the same day, with the call history behind it. You define the protocol from there: rebook every first-time miss, escalate repeats, or send a message first. The system surfaces them; your team decides the action.