Appointment Management

Your schedule says "did not attend." The confirmation call can tell you why.

Migraine no-shows have reasons: an attack that morning, side effects from a new preventive, a ride that fell through, discouragement after a failed trial. How to capture the reason on the call and get it to the people who can act on it.

Every cancellation and reschedule carries a reason in the patient's own words, not a blank non-attendance code
Migraine-specific barriers captured as they come up: an attack on the day, side effects from a recent medication change, transport, or discouragement after a treatment that did not work
Reasons logged consistently, so your team can see which barrier keeps recurring across the schedule instead of reading one chart at a time
Call transcript and the attendance risk flag delivered to your front desk and clinical team together
A patient reporting a side effect or a worsening pattern is surfaced for clinical follow-up, not filed as an administrative note
What the patient said shapes the reschedule offer, so the barrier and the new appointment are handled in the same conversation

How it pays back

A non-attendance code that actually says something

"DNA" tells you a slot was empty. "Woke with an attack and could not drive" tells you what to do differently for this patient next time, and whether anyone needs to call them.

Side effects reach a clinician, not the cancellation log

When a patient cancels because a new medication is making them unwell, that is clinical information arriving through an administrative channel. Flagging it means your clinical team sees it rather than your scheduler absorbing it.

Patterns across the panel, not anecdotes

One patient mentioning transport is a story. The same reason recurring across a month of confirmation calls is something your practice can plan around.

Reschedule offers that fit the stated barrier

A patient who says mornings are when attacks hit does not want another morning slot. Capturing the reason at the moment they give it is what makes the next offer a better one.

Real-time reschedule during the call

Patient confirms new appointment without follow-up; your schedule is updated instantly

Cancellation reason captured

Migraine symptoms, medication issues, or logistics are logged for your clinical team

No-show risk flagged in chart

Your front desk and provider see attendance confidence before the scheduled time

Frequently asked questions

What reasons do migraine patients actually give when they cancel?

The ones that come up on confirmation calls are an active attack on the day, side effects from a recent medication change, transport or a driver who is unavailable, and discouragement after a treatment that did not help. Rather than guessing which applies to your panel, the call records what each patient said.

Where does the reason end up once the call is over?

The reason travels with the call transcript and the attendance risk flag to your front desk and clinical team. Your team decides what is filed to the chart and what is acted on.

Can we add our own questions to find out why a patient is hesitating?

Yes. You can add questions specific to your clinic, for example whether the patient has been taking a preventive this week, or whether side effects from a recent injection are still an issue. The answers are captured the same way as the rest of the call.

If a patient reports a medication side effect during the call, who sees it?

It is flagged rather than buried. The summary goes to your front desk and clinical team, and your clinicians decide whether it warrants contact before the rescheduled visit. The AI does not assess, advise, or triage the side effect itself.

Does the AI judge which reasons are clinically important?

No. It captures what the patient said and flags it for review. Deciding that a reported side effect needs a call from the provider, and that a scheduling conflict does not, is a clinical judgment your team makes.