AI receptionist identifies severe, new-onset, and secondary headache red flags—routes to provider instantly

The AI is configured with clinical decision logic for your clinic: it listens for keywords and call patterns (thunderclap onset, duration, associated symptoms like vision changes or weakness, medication overuse, prior stroke or aneurysm history) and flags the call for escalation when thresholds are met.

The call is routed to your on-call provider's phone or urgent protocol number in real time. The patient stays on the line or is offered immediate callback. Your provider sees a structured summary of the call and can triage next steps—urgent in-person visit, ER referral, or other intervention.

The AI is trained to recognize patterns and red flags that warrant escalation to a clinician. The AI does not make a clinical diagnosis; it identifies presentations that need urgent provider review. A provider makes all clinical decisions.

The AI asks structured questions about onset, associated symptoms, and relevant history. If the patient's response matches red flag criteria (e.g., thunderclap, first migraine ever, neuro changes), escalation is triggered regardless of the patient's self-assessment. Providers always make the final triage decision.

Yes. You work with the MedReception team to configure red flag rules based on your protocols and patient population. You define which presentations constitute urgent escalation.

Yes. When an escalation-level call is detected, the AI immediately routes to your configured on-call provider's phone, pager, or urgent line, depending on your setup. The provider can then answer and take the call directly.