Workflow
Not all pain calls are equal. An AI receptionist asks the right questions—pain severity, red flags, medication history—and routes emergencies to on-call staff, acute flare-ups to urgent slots, and stable patients to routine appointments.
Patients with spinal cord compression, cauda equina signs, or uncontrolled pain are flagged instantly and routed to on-call staff. No triage delay.
You don't waste urgent capacity on routine calls. The AI filters by severity so your urgent block is filled with patients who genuinely need it.
Before calling back, the on-call provider knows pain severity, symptoms, prior history, and what the patient tried. They're not starting cold.
Stable patients with follow-up injections or consultations are scheduled into regular slots without clogging urgent capacity.
Red-flag screening automated
Neurological, infectious, and catastrophic signs trigger escalation
Urgent calls escalated in minutes
Crisis presentations reach on-call provider immediately
Call routing documented
Triage reasoning and escalation trail recorded for liability protection
The AI asks about fever, chills, night sweats, uncontrolled numbness, leg weakness, loss of bowel/bladder control, uncontrolled bleeding, and inability to walk or move. These trigger escalation to on-call staff or emergency care advice.
You configure urgency thresholds during setup. Typically, pain >7/10 with new neurological symptoms, failed home treatment, or recent procedure complications are flagged urgent. The AI applies your clinic's protocols consistently.
The AI can offer urgent same-day or next-day slots for high pain (e.g., 8/10 flare-up) that doesn't meet emergency criteria. The patient gets care fast without unnecessary ER referral.
The AI flags based on your protocols. For true emergencies (cauda equina, spinal cord compression signs), the AI advises the patient to call 911 or go to the ER, then escalates to your on-call provider for notification. Where your protocol does not cover what the caller is describing, the default is to direct them to emergency services rather than wait for a callback.
The AI documents every call—questions asked, answers given, severity assessment, and routing decision. This record shows your clinic triaged responsibly. The call is stored securely and available for your medical record.
Workflow
Call routing and triage
How urgent calls are routed to on-call providers and escalation paths
Specialty
AI receptionist for pain management practices
Full-spectrum pain reception including triage, after-hours, and procedures
Next step
AI receptionist workflows
Step-by-step workflows for the calls a practice actually gets.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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