Referral Management
Incoming referrals for pain procedures are fielded by AI, which captures the referring physician's details, patient history, and procedure request. Complex or urgent referrals are routed to the appropriate coordinator with a complete intake summary.
Every referral call is answered, logged, and routed immediately. Coordinators never wonder if a referral came in; they see a complete intake summary waiting in their queue.
Referring physician details, patient history, and procedure request are already structured in the AI intake. Coordinators use this summary to schedule and follow up, not to re-interview the caller.
Post-op pain referrals go to one coordinator, sports injuries to another, spine cases to a third. AI routes based on procedure type and complexity. Each coordinator becomes an expert on their segment.
Severe pain, failed conservative therapy, or imaging showing urgent pathology is flagged so your lead coordinator can move these cases to the front of the schedule.
AI books the appointment and captures all intake details at once. Patient and referring provider receive confirmation immediately without waiting for coordinator callbacks.
Referral source captured
Referring physician, specialty, and contact details documented on first call
Intelligent routing
Referrals distributed to coordinators based on procedure type and complexity
Clinical summary structured
Pain history, imaging, prior treatment, and procedure request ready for coordinator review
Urgent flags for triage
Severe pain, imaging delays, or complex cases marked for lead coordinator prioritization
You configure routing rules by procedure type (e.g., epidural → spine coordinator, joint injection → orthopedic coordinator). The AI asks what procedure is requested and routes accordingly. Manual overrides can flag complex cases for your lead coordinator.
The AI captures the referring provider's name, clinic, and specialty. Your coordinators review unknown referrals before booking to verify legitimacy or check if the provider is in your referral network.
If the referral is straightforward and available slots exist, yes. Complex or urgent referrals are flagged for coordinator approval before booking confirmation is sent.
Yes. If the caller indicates severe pain, failed conservative therapy, or imaging showing urgent findings, the AI flags the case as urgent and routes to your lead coordinator for priority scheduling.
The AI summary includes urgency flags and red-flag symptoms. Your coordinators see an at-a-glance dashboard or inbox that prioritizes flagged cases so they know which referrals to book first.
Core Workflow
Call routing and triage
Intelligent call routing and coordinator queue management
Core Workflow
Patient intake
Structured intake captures referral source, clinical history, and procedure details
Next step
AI receptionist for pain management practices
How call handling differs for pain management practices.
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