Workflow
Interventional pain procedures require NPO status, medication holds, and allergy verification. MedReception AI asks these questions on every inbound call and returns structured intake ready for your clinical team to review.
Every caller is asked the same standardized questions. Your staff receives a complete pre-op checklist, not a voicemail saying 'I think I'm ready.'
By the time the patient arrives, medication holds are confirmed, imaging is accounted for, and allergies are documented. No repeat questions, no chart gaps.
The AI captures insurance details on the call. Your staff can run pre-authorization before the procedure date and flag issues early.
Patient confirms they understand NPO status, medication timing, and post-op restrictions. This conversation is timestamped and recorded in your system.
Pre-procedure checklist
NPO status, medication holds, imaging, comorbidities, allergies captured on booking call
Insurance details captured at intake
Patient provides coverage and authorization details for your staff to verify
Structured summary for your team
AI-generated intake text is ready for your staff to review and file in your EMR
Missing information flagged
Staff can contact patient before procedure date to complete incomplete pre-op verification
NPO status and timing, current medications and which to hold, recent imaging or bloodwork, allergies (drug and contrast), comorbidities (diabetes, bleeding disorders, kidney disease), and confirmation that the patient understands post-op restrictions.
Yes. Your clinical team works with MedReception during setup to define procedure-specific questions. Interventional pain, spine, joint, and vascular procedures can have different pre-op protocols.
The AI captures insurance information on the call and returns it to your team as structured data. Your staff then runs eligibility and pre-authorization. The patient's details and policy info are documented so your biller can complete verification before the procedure.
The AI flags it as incomplete and lets your staff know. Your team can reach out to the patient before the procedure date to close the gap.
It's captured as a structured summary and returned to your team. Your staff reviews it and files it to the EMR as an intake note. This ensures accuracy and lets your clinical team validate the information before the procedure.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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