Data & Integration
Every new call is an opportunity to gather accurate baseline data. MedReception's AI captures name, DOB, phone, and appointment preference on the call—then syncs those demographics to your EMR and delivers clinical details (medical history, allergies, medications, chief complaint) as a structured summary for your staff to review and file.
Name, DOB, phone, and appointment are synced to your EMR. Your staff opens the chart to a populated new patient record, not a blank form.
Medical history, allergies, medications, and chief complaint are captured and returned as structured text. Your clinician or intake coordinator reviews and files in seconds.
Photo ID and policy details uploaded to the portal on the call. Your billing team can address eligibility issues before the patient arrives.
Appointment coordinators no longer spend time re-typing information from a call note or form.
Structured intake means no skipped questions or fields left blank. Data is complete and ready to use.
Demographics synced to EMR on call end
Name, DOB, phone, appointment written directly to patient record
Structured intake summary delivered to staff
Medical history, allergies, medications, and chief complaint captured and ready for clinician review
Insurance collected and flagged for verification
Policy details and photo ID uploaded to secure portal for billing team
9 named EMR integrations active
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
One call captures all baseline information
No re-entry required by staff
Audit trail on every new patient
Call timestamp, intake answers, and routing documented in compliance log
Written to EMR: patient name, date of birth, phone number, appointment date/time. Captured on the call and returned as a structured summary for your staff to review and file: insurance details, photo ID, medical history, medications, allergies, symptoms.
No. The AI asks standardized questions about medical history, allergies, current medications, and chief complaint. It captures the patient's answers verbatim. Your clinician interprets the information during the visit.
Yes. The AI repeats back key information — name spelling, date of birth, chief complaint — and the patient corrects any errors on the call. If errors are discovered after the call, your staff can update the EMR and chart.
The AI captures 'uninsured' or 'self-pay' as the insurance status. Your billing team is notified. The patient is still created in the EMR and the appointment is scheduled.
The patient is guided to upload a photo of their driver's license or ID card to the MedReception secure portal during or after the call. Your staff reviews it in the portal and verifies identity before the appointment. The image is encrypted and retained per your policy.
The AI checks the phone number against your EMR. If the patient exists, it loads their demographics and asks focused questions about the new chief complaint. If they're new, it runs full intake. No confusion.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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