Urgent Response

Route weekend and night pain emergencies to your provider in seconds; avoid missed urgent calls and liability

Interventional pain practices take after-hours calls from patients with acute post-injection complications, medication questions, or emergency symptoms. Missed calls lead to liability and patient harm. MedReception answers every call, screens for red flags, and escalates life-threatening symptoms to your on-call provider instantly.

Answers every after-hours pain emergency call—no voicemail dead ends or call drops
Screens for myelopathy signs (lower-extremity paralysis, saddle anesthesia, acute bowel/bladder loss)
Detects infection (fever, purulent drainage, severe swelling) and routes to on-call with patient info
Asks about chest pain, dyspnea, or signs of systemic reaction and escalates immediately
Identifies medication-related emergencies (allergic reaction, overdose, seizure) and advises EMS if needed
Routes routine post-operative pain questions and documents for morning staff review

How it pays back

No missed urgent calls

Every after-hours caller reaches a clinical AI that recognizes emergencies. You eliminate the liability risk of a patient with cauda equina syndrome reaching a voicemail box.

On-call provider alerted in real time

Red-flag calls are escalated with the patient's name, phone number, procedure date, and chief complaint already in the provider's hand. No voicemail lag; immediate triage.

Reduced on-call interruptions for routine calls

Routine post-op pain, medication refill requests, and appointment questions are documented by the AI and handed to the morning team. Your on-call provider sleeps through the noise and focuses on actual emergencies.

Patient safety and liability protection

Structured escalation protocol ensures serious complications reach the provider. Your documentation is complete: call time, symptoms, escalation route, and provider contact time are all logged.

Every call answered

No voicemail; no call drops; after-hours pain emergencies always reach a clinical AI or on-call provider

Red-flag escalation in seconds

Neurologic deficits, fever, infection, allergic reaction, or respiratory distress routed to on-call with full context

Structured symptom screening

Myelopathy signs, infection markers, and systemic reactions detected using interventional pain-specific protocols

On-call notifications with clinical context

Provider receives patient name, procedure date, symptoms, and escalation reason—not just a phone number

Frequently asked questions

What symptoms trigger an immediate escalation to on-call?

Neurologic emergency (new lower extremity paralysis, saddle anesthesia, bowel/bladder loss), fever above 101°F, purulent drainage, severe uncontrolled pain, chest pain, dyspnea, or signs of allergic reaction. Your team defines the full escalation protocol during setup.

Can the AI advise patients to call 911?

Yes. If a patient reports life-threatening symptoms (unresponsiveness, severe dyspnea, suspected spinal cord injury), the AI advises EMS and documents the advice. It also alerts your on-call provider immediately.

How does the on-call provider receive the escalation?

MedReception sends a phone call, SMS, or email alert (per your preference) with the patient's name, callback number, and chief complaint. The provider can respond to the patient directly or call the patient back.

What happens to routine after-hours calls?

Routine questions (pain management advice, medication refill status, appointment confirmation) are documented by the AI and logged for your morning staff. Patients receive acknowledgment and a time to expect a callback or can leave a message.

Does the AI replace my on-call coverage?

No. The AI answers every call and does initial triage. Urgent calls go to your on-call provider; routine calls are documented for staff follow-up. The AI is a triage layer, not a replacement for clinical judgment.