Call Routing
AI asks intake questions and listens for urgency signals—chest pain, difficulty breathing, acute trauma. If an urgent keyword is detected, the call escalates immediately with all captured context. Non-urgent patients complete intake and book normally.
AI recognizes urgency language and clinical red flags during intake, escalates immediately with all context captured. No patient is left on hold waiting for a person to figure out if they're urgent.
By the time your clinician picks up, they already know the patient's chief complaint, allergies, medications, and relevant history. They start the clinical conversation, not the intake conversation.
Non-urgent calls complete intake and scheduling in one interaction. Patients hang up with a confirmed appointment and time estimate—no call-back needed.
Your team receives structured intake and urgency flags. They can start clinical assessment immediately instead of asking questions or reviewing scattered notes.
Urgent calls escalated with context
Clinical information already captured; clinician receives full picture on handoff
Red flags detected in real time
Chest pain, difficulty breathing, acute trauma, and other urgent indicators trigger immediate escalation
One-step routing
Patient calls once, reaches the right clinician or staff with intake complete
Urgent keywords include chest pain, difficulty breathing, severe bleeding, altered mental status, signs of stroke, uncontrolled fever, and acute trauma. Your practice configures the specific urgency criteria based on your protocols.
Yes. At any point, patients can say 'I need to speak to someone now' and the call escalates. AI never forces a patient to wait if they're asking for urgent help.
The structured intake summary transfers with the call. Your clinician or staff member receives it instantly and can review while listening to the patient, or review it after the call.
Yes. Urgency criteria can be customized by specialty. A pediatric practice might flag high fever; a psychiatry practice might flag suicidal ideation. Your practice defines the rules.
AI detects the mismatch during intake. For urgent findings (chest pain), AI escalates to your clinician, who advises the patient to call 911 or go to an ED. For non-urgent mismatches, AI routes the patient to a local urgent care or primary care.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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