Compliance
AI receptionists capture intake on phone calls and store it securely in two places: your EMR (for demographics and bookings) and the MedReception portal (for detailed summaries and documents). Learn what goes where and why.
Intake data sits in the portal until your team reviews it. Errors can be corrected, and sensitive or irrelevant details can be filtered before filing — maintaining chart accuracy and reducing liability.
Intake stored both in portal and EMR means no single point of failure. Even if one system has a glitch, intake data is preserved and recoverable.
Medical history, allergies, medications, and chief complaint are captured as structured, EMR-pasteable summaries in the portal until your MA or provider reviews and files them into the final chart note — reducing errors and ensuring clinical language standards.
Every call captured, every edit made, and every filed entry is logged. Compliance officers and auditors can trace the entire intake-to-chart journey.
Demographics synced to EMR on booking
No manual entry; name, DOB, phone flow directly from call to chart
Intake summaries stored securely in MedReception portal
Staff reviews, verifies, and files before data touches the main chart
All data encrypted and audit-logged
HIPAA-compliant storage and transmission; full compliance trail available
EMR integrations available
Works with your EMR; data flows securely between systems
Both. Appointment and basic demographics (name, DOB, phone) write directly to your EMR when the booking is confirmed. Detailed intake summaries, documents, and call recordings stay in the MedReception portal for staff review. Your team then reviews the structured summary and files verified details into the chart.
Yes. The intake summary stays in the portal until your staff reviews it. You can edit any field, flag errors, and make corrections before filing anything into the permanent chart.
Intake data and call recordings are stored securely as long as the patient record exists in the system. You can configure retention policies and request deletion according to your privacy and compliance requirements.
Patients can access the MedReception patient portal to upload documents, confirm appointments, and in some workflows update their intake information. Staff controls what data is visible to the patient versus restricted to clinical staff only.
Yes. The portal is HIPAA-compliant with end-to-end encryption, user authentication, and audit logging. All patient data is protected at rest and in transit. Staff access is role-based and logged.
Yes. Every call, capture, edit, and filing event is logged with timestamps and user IDs. You can generate an audit report showing exactly what was captured, when it was reviewed, who verified it, and when it was filed to the chart.
Security & Regulations
HIPAA and compliance
How AI intake capture meets HIPAA, audit, and privacy requirements.
Integration Hub
EMR and EHR integrations
How MedReception syncs securely with EMR platforms and maintains data integrity.
Workflow Hub
Patient intake
End-to-end intake capture, verification, and filing workflows powered by AI.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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