Practice Setup

Multi-specialty Fresno clinics: one AI receptionist handles all departments, routes to the right provider

Multi-specialty practices struggle to route calls correctly—orthopedic patients reach podiatry, dermatology callers get general intake. AI receptionist asks one qualifying question and routes to the right department and provider.

Caller asked, 'Which service do you need?' in natural conversation; routed to ortho, derm, peds, pain, or surgery
Existing patients recognized by phone number; routed directly to their provider or department
New patient intake captured once, then routed with full context to the appropriate specialist
Each department's appointment schedule and provider preferences loaded into the AI—no cross-wiring
After-hours calls follow your department protocols (some may route to answering service; others to on-call clinician)
Booked appointments synced to your shared EMR with department and provider tags

How it pays back

No more misrouted calls or patient frustration

Caller mentions knee pain and reaches orthopedic booking directly. Existing cardiology patient calls and is recognized by phone number. Routing is instantaneous and accurate.

Intake captured once, routed with full context

New patient provides demographics and reason once. AI returns the structured intake to the right department with full history—your staff review and file, no repeating questions.

Each department operates independently

Orthopedics, dermatology, pediatrics—each has its own schedule, providers, intake questions, and escalation rules. AI manages all simultaneously without conflicts.

Shared EMR integrations across departments

One appointment syncs to your unified EMR, tagged with department and provider. Your staff see complete routing history and booked slots in real time.

Multi-department call routing

Qualifying question asked naturally; caller routed to correct specialty in seconds

Existing patient recognition

Phone number matched to EMR; patient routed directly to their provider or department

Single intake, routed with context

New patient details captured once; structured summary sent to appropriate department

Unified EMR syncs

All departments write appointments to shared system; tagged by specialty and provider

Frequently asked questions

How does the AI know which department a caller needs if they're not clear?

The AI asks a gentle qualifying question: 'Are you calling about orthopedics, dermatology, or pediatrics?' or 'Can you tell me what brought you in today?' Based on the response, the caller is routed. If still unclear, you can configure it to offer a menu or transfer to staff.

What if an existing patient calls but I see them in multiple departments?

The AI recognizes the patient by phone number and has their history. If they see multiple providers, you can configure it to ask, 'Which service are you scheduling today?' or route to their primary provider by default.

Can after-hours calls follow different protocols for each department?

Yes. Orthopedics might route urgent calls to the on-call surgeon's personal phone, while dermatology after-hours calls route to an answering service. You configure each department's after-hours behavior separately.

Does the AI write clinical data about all departments to the EMR?

No. The AI captures appointment details, reason for visit, and patient demographics. Appointment time, department, and provider are synced to your EMR. Clinical notes and medical history are returned as a structured summary for your staff to review and file.

What if I add a new department later?

The AI can be reconfigured to recognize new departments. Your team works with us to set up routing rules, intake questions, and scheduling for the new service. No downtime or major rebuild required.