Dermatology practices in Bakersfield miss calls every day. Katie answers them all, qualifies the patient, and books the appointment before your team clocks in.

Katie asks targeted questions based on the reason for the call. For a new patient with a skin concern, she captures the condition, timeline, prior treatments, current medications, allergies, and relevant medical history. For a cosmetic inquiry, she qualifies the interest and books the consultation. For an established patient follow-up, she updates the record. The caller never fills out a form, and your staff receives a structured summary ready for chart review and filing.

You set the escalation rules. If Katie detects keywords you define (such as 'skin cancer', 'changing mole', or 'severe reaction'), she flags the call and routes it to your clinical staff immediately. Your team decides whether to offer an urgent slot, refer to a specialist, or advise the patient. The AI does not make clinical decisions; it routes and escalates.

Yes. Katie checks your open slots, confirms availability with the caller, and books the appointment before the call ends. The slot syncs to your EMR and your calendar. No callback needed. This is especially valuable during lunch hours and after 5 p.m., when your front desk may not be staffed.

Launch takes about one week from signup. Your EHR connection and phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. During that time, our team configures your dermatology intake questions, escalation rules, and appointment templates so Katie is ready on day one.

Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and includes a BAA. All calls are handled inside our HIPAA-aware infrastructure, and intake summaries are encrypted and pasteable into your EMR. We do not store clinical data longer than necessary to deliver the summary to your team.