Dermatology

Every cosmetic inquiry answered before business hours end. Intake structured. Leads qualified. Appointments booked.

Dermatology practices miss cosmetic procedure calls to voicemail, then spend hours chasing leads that went cold. MedReception AI answers every inbound call instantly, captures procedure interest, prior treatment history and budget readiness, and books consultations directly into your schedule, all before your team clocks in.

Capture procedure type (Botox, fillers, laser, chemical peels, microneedling, etc.) and patient intent on the first call
Ask about prior treatments, results and expectations to qualify leads without your staff doing manual outreach
Identify timeline and budget awareness so consultants spend time with serious prospects, not tire-kickers
Route cosmetic inquiries separately from urgent medical referrals, so nothing gets lost in triage
Book cosmetic consultation appointments directly into your schedule and write bookings to your EMR
Answer calls 24/7, including lunch hours and weekends, so no lead goes to voicemail because your team is with patients

How it pays back

Cosmetic leads don't sit in voicemail

Callers reach a live AI receptionist instantly. Procedure interest, prior experience and availability are captured and structured before your first callback. Serious prospects book same-call; your consultants follow up on qualified leads, not cold prospects.

Your intake process, not a generic form

MedReception is custom-built per client. Your cosmetic intake flows match your consultation model, provider availability and lead qualification rules. Every edit and workflow refinement is free for life, so your AI receptionist adapts as your practice grows.

Appointment bookings sync to your EMR

Cosmetic consultation appointments write directly to athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite or Nextech. New patient records auto-create with caller demographics (name, date of birth, phone). No manual entry. No double-booking.

Urgent medical calls still escalate to staff

Cosmetic inquiries are separated from skin cancer concerns, infections or other medical referrals. Urgent calls route to your team or on-call provider per your rules. AI routes and escalates; clinicians decide.

Every cosmetic call answered

No voicemail dead ends during business hours or after-hours

Intake structured for staff review

Procedure type, prior treatments, budget and availability captured and formatted for your EMR

Appointments booked on the call

Cosmetic consultations written to your schedule and EMR automatically

Custom-built per practice

Your intake rules, your provider slots, your qualification criteria, edits and optimization free for life

Frequently asked questions

How does MedReception handle cosmetic inquiries differently from medical calls?

Your intake rules determine the difference. Callers asking about Botox, fillers, laser or other cosmetic procedures follow your cosmetic flow: procedure type, prior experience, timeline and budget are captured. Medical concerns like rashes, infections or skin cancer screening are flagged and routed to your clinical team. The AI follows your rules; it does not make clinical decisions.

Can the AI book cosmetic consultations directly into my schedule?

Yes. Once the caller confirms their preferred date and time, the appointment is booked into your EMR (if you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite or Nextech) and your calendar. Your team sees the booking immediately. If you use a different EMR, Katie still answers every call, captures the intake and sends a booking request to your staff for manual entry.

What happens to cosmetic intake data, does it auto-populate my chart?

Cosmetic intake is captured on the call and returned as a structured summary for your consultant or medical director to review and file. Appointment bookings and new patient demographics (name, date of birth, phone) write to your EMR. Insurance information, photo ID or clinical notes are handled by your staff. Nothing is auto-filed to the chart; your team always has the final say.

How long does it take to launch?

About one week from signup. Your EHR connection and phone number are ready in one to three days. Registering your number for patient texting takes about five business days. Your white-glove onboarding team handles setup and customization of your cosmetic intake flow.

Does MedReception work with my EMR?

MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite and Nextech. If you use a different EMR, Katie still answers every call, captures intake and sends booking requests to your staff. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.