Concierge & DPC
Concierge practices value personal relationships, but staff time is consumed by phone triage. AI receptionist handles call volume and intake without sacrificing the member experience.
Staff no longer spend hours answering 'Can I get an appointment Tuesday?' They focus on care coordination, follow-up, and member experience.
Every call is answered immediately. Members don't experience call queues or dropped calls, reinforcing the premium concierge experience.
Concierge practices can grow member panels without proportionally increasing front-desk staff. AI handles incremental call volume.
Every call receives the same professional intake process, with no variations based on staff fatigue or availability.
Every call answered
No hold queue or voicemail; AI qualifies before staff picks up
Appointment requests automated
AI checks availability and books; staff reviews only complex requests
New member intake captured
Structured summary returned; staff completes EMR entry, not call listening
Urgent calls pre-triaged
Physician receives acute concerns; staff freed from triage burden
The AI answers every call, qualifies the member and reason for contact, attempts to resolve routine requests (appointments, refills, membership questions), and only escalates complex calls to staff. Staff no longer answer voicemail or triage routine calls.
Yes. The AI can check your schedule, book available slots, and confirm appointments. Appointment bookings sync to your EMR automatically; staff may be notified but the member doesn't wait for staff to confirm.
Katie, our AI receptionist, uses natural conversational voice and pacing. Members experience a professional call experience, not an automated prompt menu. For concierge practices, the greeting and opening can be customized to reflect your brand.
Complex care coordination, medical history clarifications, membership tier changes, and detailed counseling about treatment options are best handled by staff. The AI routes these to the appropriate team member.
Yes. The AI can answer membership tier questions, inform members about add-on services, and flag renewal dates. Staff can then follow up with personalized renewal conversations.
The AI can look up existing members by phone number or name, address them appropriately, and route them based on membership status. New prospects are guided through intake and offered an initial consultation or membership information.
Operations
Front desk workload
Explore how AI handles appointment, intake, and triage workload.
Specialty
AI receptionist for concierge and DPC practices
See the complete concierge practice configuration.
Product
Meet Katie, the AI receptionist
Learn about the voice, capabilities, and customization of MedReception's AI receptionist.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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