Concierge & DPC
Concierge members expect instant appointment booking. An AI receptionist completes the call with a confirmed time slot—members don't have to wait for a callback. Appointments are created in your scheduler; your team manages cancellations and confirmations.
A member who calls expecting to hear 'we'll call you back' now hears 'you're all set for Tuesday at 2 p.m.' Conversion improves because the call ends with a commitment, not a promise.
Your front-desk team no longer spends time calling members back to confirm available slots. The AI handles this, freeing your team to manage no-shows, confirmations, and member service inquiries.
When a member books on the call and receives confirmation immediately, they are more likely to show up. Automated reminders reinforce the appointment. Your chair time is used for members who arrive, not empty slots.
No more double-bookings or time-zone confusion. The AI sees your real schedule and books only available slots. Your team manages cancellations and prep; the booking itself is accurate and audit-ready.
Appointment booked on the call
Member hangs up with confirmed date and time
Real-time schedule access
AI sees live availability and conflicts
Appointment synced to EHR
In your scheduler within seconds of confirmation
No callback loop
Instant conversion from inquiry to booked appointment
Named EMR integrations
athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, TherapyNotes, Accuro, pMD, PS Suite, Nextech and more
The AI integrates directly with your EHR's scheduling module. When a member calls, the AI queries your calendar, sees available slots for the requested provider and date, and offers options. Integrations are pre-configured and secure.
The AI offers available alternatives and explains wait times. If no slots are available, it logs the member's request and priority level, then alerts your scheduler to contact them. Your staff has more context than a generic voicemail.
Yes. The AI can book routine follow-ups, coordinate multi-provider visits, and handle requests with specific timing needs. Your practice rules—e.g., 'new patient visits must be 30 min' or 'oncology follows must be within 2 weeks'—are configured into the AI's logic.
The AI can handle cancellations and reschedules on the call. Changes are synced to your EHR immediately. Your team receives a notification of the change and can manage confirmations or follow-up.
Yes, but with a different role. Your scheduler manages complex cases, confirms appointments, handles cancellations, and ensures prep instructions are sent. The AI eliminates the back-and-forth loop and reduces routine scheduling load.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Specialty Setting
AI receptionist for concierge and DPC practices
Concierge and DPC scheduling and EHR integration capabilities.
Operations
Front desk workload
Reduce scheduling callbacks and appointment-confirmation tasks.
Technical
EMR and EHR integrations
Live schedule access and appointment booking across named EHR platforms.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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