Interventional Pain
Interventional pain practices field constant calls from referring providers, patients seeking procedures, and staff managing authorizations. MedReception's AI answers every call instantly, qualifies the caller, captures insurance and prior auth requirements during booking, and routes the details to your authorization team with the appointment held. Your staff reviews the structured intake summary, handles the auth, and confirms the patient, all while your block time stays protected.
Insurance holds and prior auth gaps cost you open slots. MedReception captures authorization status and procedure codes during the initial call, flags your auth team right away, and holds the appointment slot. Your team handles the authorization while the patient is already booked, no callback, no rescheduling, no wasted fluoroscopy time.
Not every call is a procedure candidate. The AI asks about diagnosis, current treatment, and whether prior auth is already in place, then routes qualified referrals to the right provider or your intake coordinator. Unqualified calls are escalated to your clinical team for guidance. Your staff spends time on real opportunities, not screening calls.
Insurance card details, procedure codes, referring provider information, and patient history are captured on the call and returned as a structured, EMR-pasteable summary. Your staff reviews it, verifies the auth, and files it, no re-entry, no transcription errors. MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech, so appointment bookings and new patient records sync automatically.
Pain flares, post-injection complications, and after-hours questions don't wait for business hours. MedReception triages urgent calls based on your clinical rules and escalates them to on-call staff. Routine follow-ups are captured and routed to your coordinator the next morning. Your team sets the triage criteria; the AI enforces them every call, every night.
Every practice routes referrals differently, prioritizes different procedures, and manages authorization differently. MedReception is custom-built for your clinic during onboarding. Your team defines which callers need prior auth screening, which providers they route to, and how urgent calls escalate. You own the rules; we handle the calls. And every edit is free for life, no charge to adjust your workflow as your practice evolves.
Every call answered
No voicemail, no missed referrals, no authorization delays from unanswered phones
Insurance and prior auth captured
Procedure codes, card details, and authorization status recorded during intake and routed to your auth team immediately
Appointment booked pending auth
Block time held while your team works the authorization; no slot lost to callback delays
13+ EMR integrations
Appointment bookings, new patient records, and intake summaries sync to athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech
No. The AI captures insurance information, procedure codes, and clinical history during the call and returns a structured summary for your staff and clinicians to review. Your team decides whether prior auth is required, which provider sees the patient, and whether the case meets your clinical criteria. The AI routes and escalates; your clinicians decide.
The AI captures what's available, name, date of birth, phone number, and books the appointment. Your authorization team can follow up with the patient by phone or email to collect the insurance details before the procedure. The appointment is held; your staff completes the authorization work.
You define the triage rules during setup. The AI asks screening questions based on your protocol and escalates urgent calls to on-call staff immediately. Routine follow-ups are captured and routed to your coordinator the next morning. Your clinical team sets the escalation threshold; the AI enforces it every call, every night.
Yes, if you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech. The appointment and new patient record sync automatically. Insurance information and prior auth details are captured on the call and returned as a structured summary for your staff to review and file. If you use a different EHR, the AI still answers every call and handles intake; your staff enters the booking and authorization details. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and includes a BAA for US practices. Calls are handled inside MedReception's secure infrastructure, and all intake data is encrypted in transit and at rest. Canadian practices are covered under PIPEDA/PHIPA, and Australian practices under the Privacy Act and Australian Privacy Principles.
Next step
Intake captured on the call
Capturing intake details during the call itself.
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How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
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Taking load off the front desk
Where front-desk time actually goes.
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Pain management practices
How call handling differs for pain management practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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