Mental Health
Mental health practices in Fresno field high call volume during intake season and struggle to answer every line. Callers who reach voicemail often don't leave a message or try elsewhere. MedReception AI picks up every call instantly, captures intake information and urgency, schedules appointments, and sends structured summaries for your clinical review, so no new patient disappears.
Callers seeking mental health support often call multiple practices. If your line rings to voicemail, they move on. MedReception AI answers instantly and keeps the caller engaged long enough to schedule. No voicemail, no callback loop, no lost intake.
Your practice sets the rules: calls mentioning suicidal ideation, self-harm, or acute crisis are escalated to your on-call clinician immediately. Routine new patient intakes go to your scheduler. The AI routes, your clinicians decide.
Every call returns a structured summary of chief concern, current symptoms, medication history, and previous mental health care, formatted for your EMR and ready for your clinical review. No free-text transcripts to parse; no data entry by your staff.
Your intake questions, your triage rules, your EMR, your phone number, all configured by our team during onboarding. If your workflow changes, edits and optimization are free for life. You're not locked into a plug-and-play box.
All calls and intake data are handled inside MedReception, which is HIPAA compliant (verified by Compliancy Group) and signs a BAA. Patient information never leaves a secure, healthcare-only platform.
Every call answered
Day, night, and crisis calls, no voicemail dead ends
Structured intake on every call
Chief concern, urgency, and history captured and ready for your review
Urgent calls escalated by your rules
Crisis routing to clinician; routine intakes to scheduler
Appointments scheduled and confirmed
No manual entry, no confirmation lag, no lost bookings
Your practice sets the escalation rules during setup. Calls mentioning suicidal ideation, self-harm, active psychosis, or other crisis indicators trigger an immediate handoff to your on-call clinician. The AI does not make clinical decisions; it routes and escalates according to your protocol.
The AI captures their contact information and reason for hesitation, then returns a structured note for your staff. Your team can follow up by phone or email to re-engage them. No intake data is lost.
Yes. Your intake form is built into the AI during onboarding. Questions about presenting problem, previous therapy, current medications, insurance, and availability are asked on every call. Answers are captured and formatted for your EMR.
MedReception AI integrates directly with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. Appointments and new patient records sync automatically. If you use a different EHR, custom integration is available; book a demo and we will scope yours.
Launch takes about one week from signup. Your EHR connection and phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Our team handles all configuration so you don't have to.
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