Always-On Call Management
MedReception AI is a healthcare-only voice AI receptionist that answers calls instantly, captures patient intake and messages, screens urgency, and routes calls to the right staff member. Your team reviews and enters the structured summary into your EMR. Works alongside athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, TherapyNotes, Accuro, pMD, PS Suite, and Nextech.
Front desks field heavy call volume and hold times cause hang-ups. MedReception answers every call right away, handles unlimited simultaneous calls, and never sends a patient to voicemail. Urgent callers are routed to clinical staff by the escalation rules you define.
The AI captures caller details, reason for visit, symptoms, allergies, medications and insurance information during the call. Your staff receives a structured, EMR-pasteable summary and reviews it before entering into your system. No autonomous chart changes. You control what gets documented and when.
Callers book appointments directly into your schedule. New patient records are created automatically with name, date of birth and phone number. Your staff reviews and completes the chart before the visit.
MedReception is configured to your practice's specialty, call flows, urgency rules, and staff routing. A real team onboards you and optimizes your AI for life, free. Your setup is portable: switch EMRs or practices and take your AI with you.
Every call answered
Instant pickup, unlimited simultaneous calls, day or night
Urgent calls escalated
Routed by rules you set; clinical staff notified immediately
Structured intake captured
Patient details, history and reason for visit ready for your staff to review and file
Named EMR integrations
Named integrations with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, TherapyNotes, Accuro, pMD, PS Suite, and Nextech
MedReception answers calls, captures intake and messages, and returns a structured summary to your staff for review and entry into Epic. We integrate directly with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, TherapyNotes, Accuro, pMD, PS Suite, and Nextech, which book appointments and create patient records automatically into those systems.
The AI captures caller name, date of birth, phone number, reason for visit, symptoms, allergies, current medications, insurance details, and any messages or special requests. All captured data is returned as a structured, EMR-pasteable summary that your staff reviews and files into the patient chart.
No. MedReception captures and summarizes; your clinical staff always reviews and decides what gets documented. For practices using integrated EMRs, the AI books appointments and creates new patient records with name, date of birth and phone number only. All other information stays in the structured summary for your team to review and enter.
You define the urgency rules during setup. The AI listens for keywords or caller-stated symptoms and routes high-priority calls to clinical staff immediately based on your protocol. Your team is notified and decides next steps. The AI does not make clinical decisions.
MedReception is HIPAA compliant (verified by Compliancy Group) with BAA included for US practices. We also support PIPEDA and PHIPA for Canada, and Privacy Act and APP standards for Australia. All calls are encrypted and stored securely.
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Next step
After-hours call handling
How calls are answered outside opening hours.
Next step
Front desk workload
Where front-desk time actually goes.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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